Kristina Groth
ABSTRACT
We present a field study of coordination of work in centralized highly-specialized gastro surgical care, with a large number of patients being routinely referred from participating referral hospitals. We provide a description of the organization and coordination of work at the clinic where surgery is performed in this process. A key part of the study is the description of a "Coordinator" role and a fairly rigid workflow system referred to as the Care Chain that is used to help manage interdependencies within the care process.
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Cross Ref
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Index Terms
- Coordination in highly-specialized care networks
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