Sidharth Chhabra
ABSTRACT
We examine the use of social networking by the Delhi Traffic Police and find that open online exchanges represent a new communicative paradigm in eGovernance. By showing patterns in citizen comments and bureaucrat responses, we argue that the Delhi Police case is an instructive example for the evolution of eGovernance in various parts of the developing world where the legacy means of communication between official channels and the general public are strained by complex and inaccessible red tape.
- Ackerman, John. "Co-Governance for Accountability: Beyond 'Exit' and 'Voice'." World Development 32, no. 3 (March 2004): 447--463.Google Scholar
Cross Ref
- Putnam, Robert D., Robert Leonardi, and Raffaella Y. Nanetti. Making Democracy Work: Civic Traditions in Modern Italy. Princeton University Press, 1994.Google Scholar
- Bertot, John C., Paul T. Jaeger, and Justin M. Grimes. "Using ICTs to Create a Culture of Transparency: E-government and Social Media as Openness and Anti-corruption Tools for Societies." Government Information Quarterly 27, no. 3 (July 2010): 264--271.Google ScholarCross Ref
- Bhattacharyya, Sambit, and Raghbendra Jha. Economic Growth, Law and Corruption: Evidence from India. ASARC Working Paper. Australian National University, Australia South Asia Research Centre, 2009. http://ideas.repec.org/p/pas/asarcc/2009-15.html.Google Scholar
Index Terms
- "Action will be taken": Delhi traffic police@FB
Recommendations
The Revolution Will be Networked
Social networking is a phenomenon of interest to many scholars. While most of the recent research on social networking sites has focused on user characteristics, very few studies have examined their roles in engaging people in the democratic process. ...
The Prospects for eGovernment and eGovernance in Sub-Saharan Africa: A Case Study of Zambia
EGovernance and eGovernment are critical tools for Good governance and economic development, and are therefore critical for Highly Indebted Poor Countries, a majority of which are in Sub-Saharan Africa. This article reviews literature in order to ...
eGovernance and Online Service Delivery in Estonia
dg.o '17: Proceedings of the 18th Annual International Conference on Digital Government ResearchEstonia's use of Information Communication Technology (ICT) in the public sector is regularly highlighted as an innovative model worth emulating. Despite this, research into the Estonian governance and inter-governmental cooperation model is limited, ...
Comments