Cited By
View all- Khatib EBarco RMuñoz PSerrano I(2017)Knowledge Acquisition for Fault Management in LTE NetworksWireless Personal Communications: An International Journal10.1007/s11277-017-3969-x95:3(2895-2914)Online publication date: 1-Aug-2017
Human operator trust in autonomic functionalities
Authors: 
Marja Liinasuo, Hannu Karvonen, Iina Aaltonen, Beatriz Fuentes, Alfonso CastroAuthors Info & Claims
Marja Liinasuo, Hannu Karvonen, Iina Aaltonen, Beatriz Fuentes, Alfonso CastroAuthors Info & ClaimsPages 45 - 51
Abstract
Motivation -- To shed light on the conceptions of human network operators about autonomic functionalities and the determinants of trust regarding future autonomic networks.
Research approach -- An interview study with 33 human operators at non-managerial level was performed. The interview consisted of 19 questions related to various aspects of autonomic functionalities.
Findings/Design -- Several components of trust and distrust for autonomic functionalities were found. Distrust based on assumed failure of the functionalities was the most prominent negative feature. The possibility to concentrate on more demanding tasks was the most surprising positive feature.
Research limitations/Implications -- Only 33 human operators from two telecom companies participated in the study, which limits the possible generalisation of the findings.
Originality/Value -- The research makes a contribution to the scarce amount of publications on human aspect in telecommunication domain.
Take away message -- Trust-related factors can be used for identifying and extracting general requirements for future tools from the user point of view.
References
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Sponsors
- EACE: European Association for Cognitive Ergonomics
- Edinburgh Napier University, UK: Edinburgh Napier University, UK
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Association for Computing Machinery
New York, NY, United States
Publication History
Published: 28 August 2012
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ECCE '12
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- Edinburgh Napier University, UK
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View all- Khatib EBarco RMuñoz PSerrano I(2017)Knowledge Acquisition for Fault Management in LTE NetworksWireless Personal Communications: An International Journal10.1007/s11277-017-3969-x95:3(2895-2914)Online publication date: 1-Aug-2017
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