skip to main content
10.1145/2463728.2463841acmotherconferencesArticle/Chapter ViewAbstractPublication PagesicegovConference Proceedingsconference-collections
poster

The digital divide's devaluing of local e-government

Published:22 October 2012Publication History

ABSTRACT

Despite an abundance of literature on the potential of e-government to improve service delivery and alter the relationship between citizens and government, few scholars have addressed perhaps the most obvious barrier: the digital divide. This proposed research highlights the importance of understanding the complexity of technology and the digital divide as well as users themselves before implementing solutions.

References

  1. Bertot, J. C., & Jaeger, P. T. (2006). User-centered e-government: Challenges and benefits for government websites. Government Information Quarterly, 23, 163--168.Google ScholarGoogle ScholarCross RefCross Ref
  2. Brewer, G. A., Neubauer, B. J., & Geiselhart, K. Designing and implementing e-government systems: Critical implications for public administration and democracy. Administration and Society, 38(4), 472--499.Google ScholarGoogle Scholar
  3. Coursey, D., & Norris, D. F. (2008). Models of e-government: Are they correct? An empirical assessment. Public Administration Review, 68(3), 523--536.Google ScholarGoogle ScholarCross RefCross Ref
  4. Ferro, E., & Molinari, F. (2010). Making sense of e-government 2.0 strategies: "no citizens, no party." eJournal of E-Government and E-Democracy, 2(1), 56--68.Google ScholarGoogle Scholar
  5. Goldfinch, S. (2007). Pessimism, computer failure and information systems development in the public sector. Public Administration Review, 67(5): 917--929.Google ScholarGoogle ScholarCross RefCross Ref
  6. Gordo, B. (2008). Disconnected: A community and technology needs assessment of the Southeast Los Angeles Region (SELA). Retrieved from Academia.edu: http://bit.ly/Al3j51Google ScholarGoogle Scholar
  7. Green, L. (2001). Technoculture: From alphabet to cybersex. St. Leonards, N.S.W: Allen & Unwin.Google ScholarGoogle Scholar
  8. Helbig, N., Gil-Garcia, J. R., & Ferro, E. (2009). Understanding the complexity of e-government: Implications from the digital divide literature. Government Information Quarterly, 26(1), 89--87.Google ScholarGoogle ScholarCross RefCross Ref
  9. Hilbert, M. (2011). The end justifies the definition: The manifold outlooks on the digital divide and their practical usefulness for policy-making. Telecommunications Policy, 35, 715--736. Google ScholarGoogle ScholarDigital LibraryDigital Library
  10. ICMA. (2011). Electronic government 2011. Retrieved from the ICMA website: http://bit.ly/HrgpokGoogle ScholarGoogle Scholar
  11. Kvasny, L. (2006). Cultural (re)production of digital inequality in a US community technology initiative. Information, Communication & Society, 9(2), 160--181.Google ScholarGoogle ScholarCross RefCross Ref
  12. Nabatchi, T. (2012). A manager's guide to evaluating citizen participation. Retrieved from the IBM Centerl for the Business of Government website: http://bit.ly/At8mkmGoogle ScholarGoogle Scholar
  13. Milliard, J. (2008). E-Government measurement for policy makers. European Journal of e-Practice. Retrieved from http://www.epractice.eu/files/4.3.pdfGoogle ScholarGoogle Scholar
  14. Mossberger, K., Tolbert, C. J., & Stansbury, M. (2003). Virtual inequality: Beyond the digital divide. Washington, DC: Georgetown University Press.Google ScholarGoogle Scholar
  15. National Telecommunications and Information Administration (NTIA). (2011). Digital nation: Expanding Internet usage. Retrieved from the NTIA website: http://1.usa.gov/xOqiUJGoogle ScholarGoogle Scholar
  16. Orlikowski, W. J. (2000). Using technology and constituting structures: A practice lens for studying technology in organizations. Organization Science, 11(4), 404--428. Google ScholarGoogle ScholarDigital LibraryDigital Library
  17. Orlikowski, W. J. (1992). The duality of technology: Rethinking the concept of technology in organizations. Organization Science, 3(3), 398--427.Google ScholarGoogle ScholarDigital LibraryDigital Library
  18. Organisation for Economic Co-operation and Development (OECD). (2009). Rethinking e-government services: User-centered approaches. Retrieved from the OECD website: http://bit.ly/2XRQ3AGoogle ScholarGoogle Scholar
  19. Pena-Lopez, I. (2011). The disempowering goverati: E-aristocrats or the delusion of e-democracy. eJournal of E-Government and E-Democracy, 3(1), 1--21.Google ScholarGoogle Scholar
  20. Reddick, C. G. (2005). Citizen interaction with e-government: From the streets to the servers? Government Information Quarterly, 22(1), 38--57.Google ScholarGoogle ScholarCross RefCross Ref
  21. Rowley, J. (2011). E-government stakeholders---Who are they and what do they want? International Journal of Information Management, 31(1), 53--62. Google ScholarGoogle ScholarDigital LibraryDigital Library
  22. Schradie, J. (2011). The digital production gap: The digital divide and Web 2.0 collide. Poetics, 39(2), 145--168.Google ScholarGoogle ScholarCross RefCross Ref
  23. Shareef, M. A., Kumar, V., Kumar, U., & Dwivedi, Y. K. (2011). E-government adoption model (GAM): Differing service maturity levels. Government Information Quarterly, 28(1), 17--35.Google ScholarGoogle ScholarCross RefCross Ref
  24. Van Dijk, J., Peters, O., & Ebbers, W. (2008). Explaining the acceptance and use of government internet services: A multivariate analysis of 2006 survey data in the Netherlands. Lecture Notes in Computer Sciences, 4084, 269--280.Google ScholarGoogle Scholar
  25. Verdegem, P., & Verleye, G. (2009). User-centered e-government in practice: A comprehensive model for measuring user satisfaction. Government Information Quarterly, 26(3), 487--497.Google ScholarGoogle ScholarCross RefCross Ref
  26. Wang, Yih-Jeou. (2009). Rethinking e-government services: User-centered approaches. Retrieved from the Organisation for Economic Co-operation and Development website: http://bit.ly/2XRQ3AGoogle ScholarGoogle Scholar

Index Terms

  1. The digital divide's devaluing of local e-government

          Recommendations

          Comments

          Login options

          Check if you have access through your login credentials or your institution to get full access on this article.

          Sign in
          • Published in

            cover image ACM Other conferences
            ICEGOV '12: Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
            October 2012
            547 pages
            ISBN:9781450312004
            DOI:10.1145/2463728

            Copyright © 2012 ACM

            Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

            Publisher

            Association for Computing Machinery

            New York, NY, United States

            Publication History

            • Published: 22 October 2012

            Permissions

            Request permissions about this article.

            Request Permissions

            Check for updates

            Qualifiers

            • poster

            Acceptance Rates

            ICEGOV '12 Paper Acceptance Rate23of98submissions,23%Overall Acceptance Rate350of865submissions,40%
          • Article Metrics

            • Downloads (Last 12 months)5
            • Downloads (Last 6 weeks)1

            Other Metrics

          PDF Format

          View or Download as a PDF file.

          PDF

          eReader

          View online with eReader.

          eReader