ABSTRACT
Menus are one of the effective user interfaces which is used for navigation in many systems like desktop applications, voice system, etc. Placement of each menu item in the menu tree is known as menu configuration. Deciding optimal configuration in a menu based system is a challenging task. This task to decide the optimal configuration dynamically can be done through adaptive interfaces. Adaptive interfaces play significant role when optimality varies with time. However, the negative impacts of adaptive interfaces on the users familiar with the system discourage its use. There is a need to have separate design for handling users familiar and unfamiliar with the system. In this work, we study the adverse effect of adaptive voice menu on the experienced users. We also propose strategies to reduce the adverse effect of adaptivity. We design and deploy a menu based voice system to conduct a control experiment to evaluate proposed strategies. The proposed strategies try to differentiate between familiar and unfamiliar users and takes remedial steps to suppress the adverse effect of adaptive interfaces for familiar users.
- D. Ahlström. Modeling and improving selection in cascading pull-down menus using fitts' law, the steering law and force fields. In Proceedings of the SIGCHI conference on Human factors in computing systems, pages 61--70. ACM, 2005. Google ScholarDigital Library
- S. Asthana, P. Singh, P. Kumaraguru, A. Singh, and V. Naik. Tring! tring! - an exploration and analysis of interactive voice response systems. 2012.Google Scholar
- A. Cockburn, C. Gutwin, and S. Greenberg. A predictive model of menu performance. In Proceedings of the SIGCHI conference on Human factors in computing systems, pages 627--636. ACM, 2007. Google ScholarDigital Library
- L. Findlater and J. McGrenere. A comparison of static, adaptive, and adaptable menus. In Proceedings of the SIGCHI conference on Human factors in computing systems, pages 89--96. ACM, 2004. Google ScholarDigital Library
- K. Gajos, M. Czerwinski, D. Tan, and D. Weld. Exploring the design space for adaptive graphical user interfaces. In Proceedings of the working conference on Advanced visual interfaces, pages 201--208. ACM, 2006. Google ScholarDigital Library
- A. Jameson. Adaptive interfaces and agents. Human-Computer Interaction: Design Issues, Solutions, and Applications, page 105, 2009.Google Scholar
- M. Jeon, S. Gupta, B. Davison, and B. Walker. Auditory menus are not just spoken visual menus: a case study of unavailable menu items. In Proceedings of the 28th of the international conference extended abstracts on Human factors in computing systems, pages 3319--3324. ACM, 2010. Google ScholarDigital Library
- T. Lavie and J. Meyer. Benefits and costs of adaptive user interfaces. International Journal of Human-Computer Studies, 68(8):508--524, 2010. Google ScholarDigital Library
- J. Park, S. Han, Y. Park, and Y. Cho. Adaptable versus adaptive menus on the desktop: Performance and user satisfaction. International journal of industrial ergonomics, 37(8):675--684, 2007.Google ScholarCross Ref
- A. Sears and B. Shneiderman. Split menus: eectively using selection frequency to organize menus. ACM Transactions on Computer-Human Interaction (TOCHI), 1(1):27--51, 1994. Google ScholarDigital Library
Index Terms
- Exploring adverse effects of adaptive voice menu
Recommendations
Design and evaluation of adaptive interfaces for IVR systems
CHI EA '13: CHI '13 Extended Abstracts on Human Factors in Computing SystemsDialing a telephone number of an organization and coming across an automated system attending the call, instead of a human, has become common. These automated applications are known as Interactive Voice Response (IVR) systems. In developing nations, IVR ...
Exploring a Design Space of Graphical Adaptive Menus: Normal vs. Small Screens
Special Issue on IUI 2018Graphical Adaptive Menus are Graphical User Interface menus whose predicted items of immediate use can be automatically rendered in a prediction window. Rendering this prediction window is a key question for adaptivity to enable the end-user to ...
Dial and see: tackling the voice menu navigation problem with cross-device user experience integration
UIST '05: Proceedings of the 18th annual ACM symposium on User interface software and technologyIVR (interactive voice response) menu navigation has long been recognized as a frustrating interaction experience. We propose an IM-based system that sends a coordinated visual IVR menu to the caller's computer screen. The visual menu is updated in real ...
Comments