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UX management: current and future trends

Published: 27 April 2013 Publication History

Abstract

User Experience (UX) leaders and managers are required to continually adapt to changes in: organizational strategies and re-structuring, resources, technology, economic pressures, and other factors. Simultaneously, more companies are realizing that they need UX expertise to ensure that they are competitive in today's marketplace. This panel is comprised of UX leaders who have created strategies and tactics to succeed both in spite of and with the aid of the past and current trends. The panel will focus on the current trends, what strategies and tactics have and have not worked in addressing these trends, and also discuss which future trends they think will impact UX departments, companies, and the field, and how they are preparing for these future trends.
The panel will be of interest to managers, practitioners and those who work closely with these teams, including developers, project managers, market researchers, test managers, and executives.

References

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Bawa, J., Dorazio, P., and Trenner, L. The Usability Business: Making the Web Work. Springer, 2001.
[2]
Bias, R. G, and Mayhew, D.J. Cost Justifying Usability, Second Edition, An Update for the Internet Age. Morgan Kaufman, 2005
[3]
Klemmer, E.T. Ergonomics: Harness the Power of Human Factors in Your Business, Ablex, Norwood, NJ, 1989.
[4]
Lund, A. User Experience Management: Essential Skills for Leading Effective UX Teams. New York: Morgan Kaufman. 2011
[5]
Rhodes, J. Selling Usability: User Experience Infiltration Tactics, CreateSpace, 2009.
[6]
Righi, C., and James, J. User-Centered Design Stories: Real World UCD Case Studies. Morgan Kaufman, 2007
[7]
Rosenbaum, S., Rohn, J.A., Humburg, J., A Toolkit for Strategic Usability: Results from Workshops, Panels, and Surveys. CHI Proceedings (The Hague, The Netherlands). 2000.
[8]
Rudisill, M., Lewis, C. Polson, and P. McKay, T. Human Computer Interface Design: Success Stories, Emerging Methods, Real-World Context, Morgan Kaufman, New York, 1996.
[9]
Rohn, J., and Wixon, D. Managing User Experience Teams: Lessons from Case Studies, and Establishing Best Practices. Ext. Abstracts CHI 2012, ACM Press (2012), 2683--2686.

Cited By

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  • (2022)Establishing Design Consensus toward Next-Generation Retail: Data-Enabled Design Exploration and Participatory AnalysisProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517637(1-22)Online publication date: 29-Apr-2022

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cover image ACM Conferences
CHI EA '13: CHI '13 Extended Abstracts on Human Factors in Computing Systems
April 2013
3360 pages
ISBN:9781450319522
DOI:10.1145/2468356
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 27 April 2013

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Author Tags

  1. design
  2. management
  3. method
  4. organizations
  5. practice
  6. research
  7. technique
  8. user experience

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CHI '13
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CHI EA '13 Paper Acceptance Rate 630 of 1,963 submissions, 32%;
Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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April 26 - May 1, 2025
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Cited By

View all
  • (2022)Establishing Design Consensus toward Next-Generation Retail: Data-Enabled Design Exploration and Participatory AnalysisProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517637(1-22)Online publication date: 29-Apr-2022

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