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What matters to users?: factors that affect users' willingness to share information with online advertisers

Published: 24 July 2013 Publication History

Abstract

Much of the debate surrounding online behavioral advertising (OBA) has centered on how to provide users with notice and choice. An important element left unexplored is how advertising companies' privacy practices affect users' attitudes toward data sharing. We present the results of a 2,912-participant online study investigating how facets of privacy practices---data retention, access to collected data, and scope of use---affect users' willingness to allow the collection of behavioral data. We asked participants to visit a health website, explained OBA to them, and outlined policies governing data collection for OBA purposes. These policies varied by condition. We then asked participants about their willingness to permit the collection of 30 types of information. We identified classes of information that most participants would not share, as well as classes that nearly half of participants would share. More restrictive data-retention and scope-of-use policies increased participants' willingness to allow data collection. In contrast, whether the data was collected on a well-known site and whether users could review and modify their data had minimal impact. We discuss public policy implications and improvements to user interfaces to align with users' privacy preferences.

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      cover image ACM Other conferences
      SOUPS '13: Proceedings of the Ninth Symposium on Usable Privacy and Security
      July 2013
      241 pages
      ISBN:9781450323192
      DOI:10.1145/2501604
      Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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      New York, NY, United States

      Publication History

      Published: 24 July 2013

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      Author Tags

      1. OBA
      2. data retention
      3. do not track
      4. online behavioral advertising
      5. privacy
      6. tracking
      7. user preferences

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      SOUPS '13
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      • Carnegie Mellon University
      SOUPS '13: Symposium On Usable Privacy and Security
      July 24 - 26, 2013
      Newcastle, United Kingdom

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