A proposal of the experience engineering (XE)
Pages 108 - 113
Abstract
The concept of UX has become so popular that ISO standard (ISO9241-210 [8]) has incorporated the concept But this standard has many points to be criticized: 1. The concept of UX is not clear, 2. The process model of HCD does not cover the whole aspects of UX, including service. 3. The treatment of "satisfaction" is not adequate. All these points are not just the problems of the standard but the difficult aspects of the concept of UX itself. Hence, a new paradigm was proposed as to the concept of experience that includes the user experience for products and the recipient experience for services. Finally, parameters that manufacturers or service providers can manipulate were positioned in the psychological process that includes the concept of the level of aspiration and the adaptation level.
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Index Terms
- A proposal of the experience engineering (XE)
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Published: 24 September 2013
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