research-article

Civic action brokering platforms: facilitating local engagement with ACTion Alexandria

Authors:

Derek L. Hansen,

Jes A. Koepfler,

Paul T. Jaeger,

John C. Bertot,

Tracy ViselliAuthors Info & Claims

CSCW '14: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing

Pages 1308 - 1322

https://doi.org/10.1145/2531602.2531714

Published: 15 February 2014 Publication History

Abstract

Local communities are turning to new online systems to help motivate and coordinate local volunteerism and problem solving. Inspired by the American barn raising tradition, ACTion Alexandria is designed to help local residents and service-oriented organizations collectively take action to address pressing local needs. This paper introduces "civic action brokering" as a new theoretical concept and frames it within a year-long evaluation of ACTion Alexandria. A mixed-method, case study approach was used to understand how social practices, roles, and technologies helped or hindered successful action brokering. Successes were attributed to a competent community manager, institutional support from an existing nonprofit brokering agency, effective use of social media, a synergistic partnership with nonprofits that helped grow each group's donor network, and emphasis on promoting immediate actions and soliciting ideas for Community Challenges among residents and nonprofit organizations.

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Prost SNtouros VWood GCollingham HTaylor NCrivellaro CRogers JVines J(2023)Walking and Talking: Place-based Data Collection and Mapping for Participatory Design with CommunitiesProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3596054(2437-2452)Online publication date: 10-Jul-2023
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Index Terms

Civic action brokering platforms: facilitating local engagement with ACTion Alexandria
1. Human-centered computing

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cover image ACM Conferences

CSCW '14: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing

February 2014

1600 pages

ISBN:9781450325400

DOI:10.1145/2531602

General Chairs:
Susan Fussell
Cornell University
,
Wayne Lutters
University of Maryland, Baltimore County
,
Program Chairs:
Meredith Ringel Morris
Microsoft Research
,
Madhu Reddy
Penn State University

Copyright © 2014 ACM.

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Published: 15 February 2014

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CSCW '14 Paper Acceptance Rate 134 of 497 submissions, 27%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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https://dl.acm.org/doi/10.1145/3679318.3685377
Zhang ARana RBoltz ADubal VLee M(2024)Data Probes as Boundary Objects for Technology Policy Design: Demystifying Technology for Policymakers and Aligning Stakeholder Objectives in Rideshare Gig WorkProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642000(1-21)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642000
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