ABSTRACT
The idea of usability as something optional and only applicable in latest stages of the development process is obsolete. Usability is very valuable for users, reason why counting with proper tools for assessing usability in products like touchscreen-based mobile devices is needed. One traditional usability evaluation method is the heuristic evaluation, where evaluators through the use of usability heuristics detect usability issues. In this paper we introduce a revised version of our previously proposed set of 12 usability heuristics for touchscreen-based mobile devices. Three types of validation experiments were performed: inquiry tests, heuristic evaluations and experts' opinion. Results supported and checked the utility of the proposal.
- Delone WH, McLean ER. 2003. The Delone and McLean model of information systems success: A ten-year update. J Manage Inf. Syst.; 19:9--30. URL http://portal.acm.org/citation.cfm?id=1289765.1289767. Google ScholarDigital Library
- Heo J, Ham D, Park S, Song C, Yoon WC. 2009. A framework for evaluating the usability of mobile phones based on multi-level, hierarchical model of usability factors. Interact Comput. 21:263--275. URL http://portal.acm.org/citation.cfm?id=1618879.1619085. Google ScholarDigital Library
- Holtz, AB., De Abreu, WC. 2005. Usability testing of mobile devices: a comparison of three approaches. In Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction (INTERACT'05), Maria Francesca Costabile and Fabio Paternò (Eds.). Springer-Verlag, Berlin, Heidelberg. 470--481. DOI=http://dx.doi.org/10.1007/11555261_39. Google ScholarDigital Library
- Inostroza, R. 2012. Touchscreen-based mobile devices heuristics' understandability survey. Randomstudio.com, Valparaíso, Chile. URL=http://www.randomstudio.com/encuesta.Google Scholar
- Inostroza, R., Rusu, C., Roncagliolo, S., Jimenez, C., Rusu, V. 2012. Usability Heuristics for Touchscreen-based Mobile Devices. Proc. 9th International Conference on Information Technology: New Generations (ITNG 2012), Las Vegas, Nevada, USA. IEEE Computer Society. pp. 662--667. ISBN: 978-0-7695-4654-4/12. Google ScholarDigital Library
- Inostroza, R., Rusu, C., Roncagliolo, S., Jimenez, C., Rusu, V. 2012. Usability Heuristics Validation Through Empirical Evidences: A Touchscreen--based Mobile Devices Proposal. To be published by the 31th International Conference of the Chilean Computer Science Society SCCC 2012, Valparaíso, Chile.Google Scholar
- ISO/IEC. 1999. ISO/IEC 14598-1: Information technology -- Software product evaluation -- Part 1: General overview. Tech. rep. International Organization for Standardization, Geneva, Switzerland.Google Scholar
- ISO/IEC. 2000. ISO 9241-11: Ergonomic requirements for office work with visual display terminals (VDTs) -- Part 9: Requirements for non-keyboard input devices. Tech. rep. International Organization for Standardization, Geneva, Switzerland.Google Scholar
- ISO/IEC. 2001. ISO/IEC 9126-1: Software engineering - product quality. Tech. rep. International Organization for Standardization, Geneva, Switzerland.Google Scholar
- ISO/IEC. 2005. ISO/IEC 25000: Software Engineering -- Software product Quality Requirements and Evaluation (SQuaRE) -- Guide to SQuaRE. Tech. rep. International Organization for Standardization, Geneva, Switzerland.Google Scholar
- ISO/TS. 2006. ISO/TS 20282-2: Ease of operation of everyday products -- Part 2: Test method for walk-up-and-use products. Tech. rep. International Organization for Standardization, Geneva, Switzerland.Google Scholar
- Lee YS, Hong SW, Smith-Jackson TL, Nussbaum MA, Tomioka K. 2006. Systematic evaluation methodology for cell phone user interfaces. Interact Comput. 18:304--325. URL http://dx.doi.org/10.1016/j. intcom.2005.04.002. Google ScholarDigital Library
- Mack Z, Sharples S. 2009. The importance of usability in product choice: a mobile phone case study. Ergonomics, 52(12):1514--1528. URL http://www.ncbi.nlm.nih.gov/pubmed/19941184.Google ScholarCross Ref
- Nielsen J. 1994. Usability Engineering. San Francisco, California: Morgan Kaufmann Publishers. ISBN 0125184069.Google Scholar
- Nielsen, J., Mack, R. L. 1994. Usability inspection methods. John Wiley & Sons, Inc., New York, NY, USA. Google ScholarDigital Library
- Rusu, C., Roncagliolo, S., Rusu, V., Collazos, C. 2011. A methodology to establish usability heuristics. Proc. 4th International Conferences on Advances in Computer-Human Interactions (ACHI 2011), IARIA. pp. 59--62. ISBN: 978-1-61208-003-1.Google Scholar
- Schiefer G, Decker M. 2008. Taxonomy for mobile terminals - a selective classification scheme. In: Filipe J, Marca DA, Shishkov B, Van Sinderen M, editors. ICE-B. INSTICC Press. ISBN 978-989-8111-58-6; p. 255--258.Google Scholar
- Shackel B, Richardson SJ. 1991. Human factors for informatics usability. New York, NY, USA: Cambridge University Press. ISBN 0-521-36570-8. Google ScholarDigital Library
Index Terms
- Usability heuristics for touchscreen-based mobile devices: update
Recommendations
Mapping usability heuristics and design principles for touchscreen-based mobile devices
EATIS '14: Proceedings of the 7th Euro American Conference on Telematics and Information SystemsTouchscreen-based mobile devices (TMDs) are one of the most popular and widespread kind of electronic device. Many manufacturers have published its own design principles as a guideline for developers. Each platform has specific constrains and ...
Heuristics for the assessment of interfaces of mobile devices
WebMedia '13: Proceedings of the 19th Brazilian symposium on Multimedia and the webAlthough usability heuristics are a useful tool for the evaluation of interactive user interfaces, the traditional Nielsen's heuristics were created without mobile computing in mind. Other heuristics proposed for mobile applications, usually derived ...
Usability Heuristics for Touchscreen-based Mobile Devices
ITNG '12: Proceedings of the 2012 Ninth International Conference on Information Technology - New GenerationsUsability is a main quality attribute for any interactive product. Usability in touch screen-based mobile devices is something essential and should be considered when launching a new product, it could be a distinguishing feature in a rushing market, as ...
Comments