research-article

Towards community-centered support for peer-to-peer service exchange: rethinking the timebanking metaphor

Authors:

Victoria M.E. Bellotti,

Sara Cambridge,

Patrick C. Shih,

Lisa Renery Handalian,

John M. CarrollAuthors Info & Claims

CHI '14: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 2975 - 2984

https://doi.org/10.1145/2556288.2557061

Published: 26 April 2014 Publication History

Abstract

Commercial peer-to-peer service exchange businesses, such as AirBnB, Lyft and TaskRabbit, are expanding rapidly, but their non-profit counterparts are lagging behind. We conducted a field study of the most prominent of these, timebanking; a system in which 'time dollars' are earned and spent by people providing services for and receiving them from each other. Our study exposed problems with the very metaphor of banking itself, which deter participation. In this paper we discuss how these problems can be tackled with user experience design for systems supporting timebanking. Our design ideas emphasize the personal and social benefits of participation, and avoid such unappealing concepts as debt and neediness that the timebanking metaphor falls afoul of.

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Index Terms

Towards community-centered support for peer-to-peer service exchange: rethinking the timebanking metaphor
1. Human-centered computing

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cover image ACM Conferences

CHI '14: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2014

4206 pages

ISBN:9781450324731

DOI:10.1145/2556288

General Chairs:
Matt Jones
Swansea University, Wales, UK
,
Philippe Palanque
Université Paul Sabatier, France
,
Program Chairs:
Albrecht Schmidt
University of Stuttgart, Germany
,
Tovi Grossman
Autodesk Research, Canada

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Published: 26 April 2014

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