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Exploring collaboration requirements of heterogeneous teams on the example of a critical sales process

Published: 16 May 2014 Publication History

Abstract

Web-based communities and internal social networks have become common part of the work environment in many organizations. These Enterprise Social Networks (ESN) link employees, capture organizational knowledge and support collaboration in virtual teams. Even though ESN intend to break up knowledge silos, improve communication and foster knowledge sharing, their limited ability to cover corporate workows hinders them from realizing their full potential. Information is often scattered either across several systems outside of ESN software or distinct groups and conversations within ESN due to the lack of support of cross-team communication patterns required in complex business processes. To discover gaps we use a real-world example and analyze a critical sales process. Thereafter, extensions to existing software are proposed with the goal to better cover the end-to-end collaboration in virtual teams. We discovered limitations in the group concepts and the mechanisms of sharing content between groups in ESN and conducted a first evaluation of our enhanced concepts with process experts.

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ISDOC '14: Proceedings of the International Conference on Information Systems and Design of Communication
May 2014
192 pages
ISBN:9781450327138
DOI:10.1145/2618168
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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  • ADETTI-IUL: Advanced IS&IT Research Center
  • EuroSIGDOC: ACM SIGDOC European chapter

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 16 May 2014

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Author Tags

  1. CSCW
  2. enterprise social network
  3. group concepts
  4. heterogeneous groups
  5. use case

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  • Research-article

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ISDOC 2014
Sponsor:
  • ADETTI-IUL
  • EuroSIGDOC

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ISDOC '14 Paper Acceptance Rate 31 of 63 submissions, 49%;
Overall Acceptance Rate 31 of 63 submissions, 49%

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