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The role of conversational models in design practice

Published: 10 August 2014 Publication History

Abstract

Conversational models are a means to capture and effectively represent the complexity of discussions by applying a process to create interactive three-dimensional outcomes. Whereas a conversation proceeds linearly in time, the relationship between the topics covered can often be decidedly nonlinear, as the interlocutors build on previous parts of the sequence: adding, subtracting, modifying, providing nuance, suggesting supporting anecdotes or other forms of evidence, and adjusting detail. This paper describes an initial attempt to transfer this form of design activity to the office space. During a conference on design and healthcare participants were briefed on the concept and the process of creating physical models of conversations, then asked to create a model of their own discussions on suggested conference topics. Results of the pilot indicate that this exercise allowed participants to quite thoroughly explore the topic, with an interesting movement from summaries of content to a cycle of expressions of opinions and refinements of those opinions, followed by questions and more refinements. There may also be additional benefits in somewhat slowing down the conversation, allowing for a more evenly distributed contribution from all the participants, including those working with English as an additional language.

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[1]
Ruecker S., Derksen G., Pollari T., Audette S., & Michura P. 2013 Applying Models of Help Desk Conversations to the Design of a Customer Sales Support Interface (ICED International Conference on Engineering Design) Seoul, South Korea.

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  • (2018)Conversation modelingProceedings of the 10th Nordic Conference on Human-Computer Interaction10.1145/3240167.3240247(736-741)Online publication date: 29-Sep-2018

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  1. The role of conversational models in design practice

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    cover image ACM Conferences
    SIGGRAPH '14: ACM SIGGRAPH 2014 Studio
    July 2014
    201 pages
    ISBN:9781450329774
    DOI:10.1145/2619195
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 10 August 2014

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    • (2018)Conversation modelingProceedings of the 10th Nordic Conference on Human-Computer Interaction10.1145/3240167.3240247(736-741)Online publication date: 29-Sep-2018

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