research-article

The fuzzy front end of experience design

Authors:

Eija Kaasinen,

Heli Väätäjä,

Hannu Karvonen,

Yichen LuAuthors Info & Claims

NordiCHI '14: Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational

Pages 797 - 800

https://doi.org/10.1145/2639189.2654829

Published: 26 October 2014 Publication History

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Abstract

The basic idea behind Experience Design approach is that before ideating the solution, you define what experience to design for. This is a critical point in a design process, because the experience goal needs to be appropriate for the target context of use, in line with the brand experience, and meaningful to truly engage users. In the early phases of the experience design process, in the fuzzy front end, there are several sources that can guide experience goal setting. One important way is empathic understanding of the users' world and stepping into the users' shoes, but there are also other sources of insight and inspiration for setting the experiential goals such as brand promise, technology and societal trends as well as mere vision of renewal. In this workshop, we aim to collect examples of the fuzzy front end of the experience design process and analyze how the different sources of insight and inspiration influence experience goal setting.

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Karvonen, H., Koskinen, H., and Haggrén, J. Defining User Experience Goals for Future Concepts. A Case Study. In: Väätäjä, H., Olsson, T., Roto, V., and Savioja, P. (Eds.), NordiCHI2012 UX Goals 2012 Workshop proceedings, TUT Publication series (2012), 14--19. http://URN.fi/URN: ISBN: 978-952-15-2955-9

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Cited By

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Jooste CVan Biljon JBotha A(2018)A Conceptual Framework Representing the User Experience for Business Intelligence Front-Ends2018 International Conference on Advances in Big Data, Computing and Data Communication Systems (icABCD)10.1109/ICABCD.2018.8465464(1-8)Online publication date: Aug-2018
https://doi.org/10.1109/ICABCD.2018.8465464
Kymäläinen TPerälä PHakulinen JHeimonen TJames JPerä J(2015)Evaluating a Future Remote Control Environment with an Experience-Driven Science Fiction PrototypeProceedings of the 2015 International Conference on Intelligent Environments10.1109/IE.2015.19(81-88)Online publication date: 15-Jul-2015
https://dl.acm.org/doi/10.1109/IE.2015.19

Index Terms

The fuzzy front end of experience design
1. Human-centered computing
  1. Human computer interaction (HCI)

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Published In

NordiCHI '14: Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational

October 2014

361 pages

ISBN:9781450325424

DOI:10.1145/2639189

General Chairs:
Virpi Roto,
Jonna Häkkilä,
Program Chairs:
Kaisa Väänänen-Vainio-Mattila,
Oskar Juhlin,
Publications Chairs:
Thomas Olsson,
Ebba Hvannberg

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 26 October 2014

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NordiCHI '14

NordiCHI '14: The 8th Nordic Conference on Human-Computer Interaction

October 26 - 30, 2014

Helsinki, Finland

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NordiCHI '14 Paper Acceptance Rate 89 of 361 submissions, 25%;

Overall Acceptance Rate 379 of 1,572 submissions, 24%

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Jooste CVan Biljon JBotha A(2018)A Conceptual Framework Representing the User Experience for Business Intelligence Front-Ends2018 International Conference on Advances in Big Data, Computing and Data Communication Systems (icABCD)10.1109/ICABCD.2018.8465464(1-8)Online publication date: Aug-2018
https://doi.org/10.1109/ICABCD.2018.8465464
Kymäläinen TPerälä PHakulinen JHeimonen TJames JPerä J(2015)Evaluating a Future Remote Control Environment with an Experience-Driven Science Fiction PrototypeProceedings of the 2015 International Conference on Intelligent Environments10.1109/IE.2015.19(81-88)Online publication date: 15-Jul-2015
https://dl.acm.org/doi/10.1109/IE.2015.19

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