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Structured handoffs in expert crowdsourcing improve communication and work output

Published: 05 October 2014 Publication History

Abstract

Expert crowdsourcing allows specialized, remote teams to complete projects, often large and involving multiple stages. Its execution is complicated due to communication difficulties between remote workers. This paper investigates whether structured handoff methods, from one worker to the next, improve final product quality by helping the workers understand the input of their tasks and reduce overall integration cost. We investigate this question through 1) a "live" handoff method where the next worker shadows the former via screen sharing technology and 2) a "recorded" handoff, where workers summarize work done for the next, via a screen capture and narration. We confirm the need for a handoff process. We conclude that structured handoffs result in higher quality work, improved satisfaction (especially for workers with creative tasks), improved communication of non-obvious instructions, and increased adherence to the original intent of the project.

References

[1]
Andr´e, P., Kraut, R. E., and Kittur, A. Effects of simultaneous and sequential work structures on distributed collaborative interdependent tasks. In Proceedings of the 32nd annual ACM conference on Human factors in computing systems, ACM (2014), 139--148.
[2]
Heath, C., and Staudenmayer, N. Coordination neglect: How lay theories of organizing complicate coordination in organizations. Research in organizational behavior 22 (2000), 153--191.
[3]
Kittur, A. e. a. The future of crowd work. In Proceedings of the 2013 conference on Computer supported cooperative work, ACM (2013), 1301--1318.
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Malone, T. W., and Crowston, K. The interdisciplinary study of coordination. ACM Computing Surveys (CSUR) 26, 1 (1994), 87--119.
[5]
Retelny, D., e. a. Expert crowdsourcing with flash teams. 27th annual ACM symposium on User interface software and technology (2014). (in press).

Cited By

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  • (2021)A Novel Modeling Method of the Crowdsourcing Design Process for Complex Products-Based an Object-Oriented Petri NetIEEE Access10.1109/ACCESS.2021.30653609(41430-41440)Online publication date: 2021
  • (2021)Data Enrichment in the Information Graphs Environment Based on a Specialized Architecture of Information ChannelsProcedia Computer Science10.1016/j.procs.2021.07.001190:C(492-499)Online publication date: 1-Jan-2021
  • (2019)Key Crowdsourcing Technologies for Product Design and DevelopmentInternational Journal of Automation and Computing10.1007/s11633-018-1138-716:1(1-15)Online publication date: 1-Feb-2019

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    cover image ACM Conferences
    UIST '14 Adjunct: Adjunct Proceedings of the 27th Annual ACM Symposium on User Interface Software and Technology
    October 2014
    150 pages
    ISBN:9781450330688
    DOI:10.1145/2658779
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    New York, NY, United States

    Publication History

    Published: 05 October 2014

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    Author Tags

    1. CSCW
    2. crowdsourcing
    3. expert crowdsourcing

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    UIST '14

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    UIST '14 Adjunct Paper Acceptance Rate 74 of 333 submissions, 22%;
    Overall Acceptance Rate 355 of 1,733 submissions, 20%

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    View all
    • (2021)A Novel Modeling Method of the Crowdsourcing Design Process for Complex Products-Based an Object-Oriented Petri NetIEEE Access10.1109/ACCESS.2021.30653609(41430-41440)Online publication date: 2021
    • (2021)Data Enrichment in the Information Graphs Environment Based on a Specialized Architecture of Information ChannelsProcedia Computer Science10.1016/j.procs.2021.07.001190:C(492-499)Online publication date: 1-Jan-2021
    • (2019)Key Crowdsourcing Technologies for Product Design and DevelopmentInternational Journal of Automation and Computing10.1007/s11633-018-1138-716:1(1-15)Online publication date: 1-Feb-2019

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