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Understanding public transport design constraints by using mock-ups in stakeholder conversations

Published: 06 October 2014 Publication History

Abstract

This paper describes the interactions around design mock-ups with stakeholders in a complex urban design context. It discusses the use of mock-ups as a form of visual presentation to legitimate new ideas. Three types of mock-ups were prepared to illustrate new ideas for inner-city bus shelters. Each type created different interactions and verbal discourse, leading to a clearer articulation of stakeholder constraints, both from their organisation and other organisations that they represented. Based on discussions with the academic research team who led the project, we formulate strategies for how mock-ups can be used in similar projects to improve the strategic design capability of designers. Our findings in alignment with previous literature, suggest that design artefacts, such as mock-ups, can help designers to be more aware of the context of design, rather than just to inform improvement in a prototype.

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Cited By

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  • (2021)Designing Human–Machine Interactions in the Automated City: Methodologies, Considerations, PrinciplesAutomating Cities10.1007/978-981-15-8670-5_2(25-49)Online publication date: 5-Jan-2021

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      cover image ACM Other conferences
      PDC '14: Proceedings of the 13th Participatory Design Conference: Short Papers, Industry Cases, Workshop Descriptions, Doctoral Consortium papers, and Keynote abstracts - Volume 2
      October 2014
      278 pages
      ISBN:9781450332149
      DOI:10.1145/2662155
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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      New York, NY, United States

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      Published: 06 October 2014

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      Author Tags

      1. innovation
      2. multi-stakeholder
      3. multidisciplinary
      4. open innovation
      5. organisations
      6. participatory design
      7. public sector
      8. socio-technical systems
      9. transport

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      PDC '14
      PDC '14: Participatory Design Conference
      October 6 - 10, 2014
      Windhoek, Namibia

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      Overall Acceptance Rate 49 of 289 submissions, 17%

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      • (2021)Designing Human–Machine Interactions in the Automated City: Methodologies, Considerations, PrinciplesAutomating Cities10.1007/978-981-15-8670-5_2(25-49)Online publication date: 5-Jan-2021

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