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Co-design in action with children: using service design approach to solve a Namibian reading culture challenge

Published:06 October 2014Publication History

ABSTRACT

The main goal of the workshop is to ideate different possible service solutions to a Namibian reading culture challenge collaboratively with academics, designers, local stakeholders and children. This workshop allows participants to engage themselves in service prototyping, making use of the SINCO service prototyping approach. The main idea of a service prototype is to concretize ideas and communicate quickly and inexpensively a service proposition for different stakeholders. At its best a service prototype is at the same time a tool for learning, communication and change management.

Participants can learn by doing how service prototyping takes form and suits to solving local challenges which are by nature networked and touch many different stakeholders. Participants can come to this workshop with their children. The outcome of the workshop will be a service prototype which will be shared with the wider PDC community.

References

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  2. Leinonkoski, H. Service Design -- An Approach to Better Public Services? A Civil Servant's View. Working Paper. The Finnish Institute. 2012.Google ScholarGoogle Scholar
  3. Meroni, A. and Sangiorgi, D. Design for Services. Aldershot, UK: Gower Publishing. 2011.Google ScholarGoogle Scholar
  4. Szebeko, D. Co-Designing Services in the Public Sector. In Meroni, A. and Sangiorgi, D. (eds) Design for Services. Aldershot, UK: Gower Publishing, 2011, 42--52.Google ScholarGoogle Scholar
  5. Tuulaniemi, J. Palvelumuotoilu {Service Design}. Karisto, Finland: Talentum Media Oy. 2011.Google ScholarGoogle Scholar

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  1. Co-design in action with children: using service design approach to solve a Namibian reading culture challenge

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          cover image ACM Other conferences
          PDC '14: Proceedings of the 13th Participatory Design Conference: Short Papers, Industry Cases, Workshop Descriptions, Doctoral Consortium papers, and Keynote abstracts - Volume 2
          October 2014
          278 pages
          ISBN:9781450332149
          DOI:10.1145/2662155

          Copyright © 2014 ACM

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          Association for Computing Machinery

          New York, NY, United States

          Publication History

          • Published: 6 October 2014

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          Overall Acceptance Rate49of289submissions,17%

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