research-article

An e-Commerce model for hospitality SMMEs, A case of the Eastern Cape

Authors:

Pardon Blessings Maoneke,

Naomi IsabiryeAuthors Info & Claims

SAICSIT '14: Proceedings of the Southern African Institute for Computer Scientist and Information Technologists Annual Conference 2014 on SAICSIT 2014 Empowered by Technology

Pages 50 - 59

https://doi.org/10.1145/2664591.2664616

Published: 29 September 2014 Publication History

Abstract

While there is a noted increase in studies focusing on electronic commerce (e-Commerce) adoption and use, the adoption and use of e-Commerce by Small, Medium and Micro-sized Enterprises in the hospitality sector (hospitality SMMEs) remains low. This has coincided with studies that focus on researching Information and Technology (IT) adoption until acquisition without any further analysis of whether the technology becomes an integral part of the business or not. Accordingly, this paper seeks to enhance the adoption and use of e-Commerce by hospitality SMMEs in the Eastern Cape Province. It uses qualitative multiple-case studies to evaluate a proposed model of advanced e-Commerce adoption and use by hospitality SMMEs. The model shows how hospitality SMMEs can attain advanced e-Commerce adoption and use. In particular, the model identifies factors of advanced e-Commerce adoption and use and describes characteristics of e-Commerce platforms for hospitality businesses. It goes on to propose a criterion for evaluating success in e-Commerce adoption and use.

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Cited By

Frohlich KNieminen MPinomaa A(2020)Factors of Implementing Citizen-Centric e-Government in Developing Countries: NamibiaProceedings of Fifth International Congress on Information and Communication Technology10.1007/978-981-15-5859-7_52(522-532)Online publication date: 1-Oct-2020
https://doi.org/10.1007/978-981-15-5859-7_52

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SAICSIT '14: Proceedings of the Southern African Institute for Computer Scientist and Information Technologists Annual Conference 2014 on SAICSIT 2014 Empowered by Technology

September 2014

359 pages

ISBN:9781450332460

DOI:10.1145/2664591

Copyright © 2014 ACM.

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Published: 29 September 2014

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SAICSIT '14

SAICSIT '14: Southern African Institute for Computer Scientist and Information Technologists Annual Conference 2014

September 29 - October 1, 2014

Centurion, South Africa

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Cited By

Frohlich KNieminen MPinomaa A(2020)Factors of Implementing Citizen-Centric e-Government in Developing Countries: NamibiaProceedings of Fifth International Congress on Information and Communication Technology10.1007/978-981-15-5859-7_52(522-532)Online publication date: 1-Oct-2020
https://doi.org/10.1007/978-981-15-5859-7_52

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