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Dashboards for supporting organizational development: principles for the design and development of public sector performance dashboards

Published: 27 October 2014 Publication History

Abstract

Dashboards can be used as an instrument to consolidate and integrate a wide range of data about organizational performance into a comprehensive single visual display to monitor and improve performance. Dashboards can play a vital role in performance measurement and improvement. Dashboards are rarely used in the public sector. The objective of this paper is to derive principles for the design and development of dashboards. The design principles include (1) customizing metrics, (2) use of existing data resources for selecting metrics, (3) linking performance metrics to the overall processes and procedures, (4) analyzing the effects of alternative improvement options, (5) visual communication at a glance for monitoring, analyzing, and assessing performance, (6) integrating several small dashboards into one dashboards, (7) data interpretation support and (8) learning and growth. We evaluated the principles using a case study. The evaluation showed that the effectively of dashboards is largely dependent on the implementation decisions made. Incorporating a wide range of views to account for the diversity in public values is essential for success. We recommend conducting more research into the use of dashboards for public sector improvement. In particular the use of dashboards for engaging the civic society.

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cover image ACM Other conferences
ICEGOV '14: Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance
October 2014
563 pages
ISBN:9781605586113
DOI:10.1145/2691195
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

  • Macao Foundation, Macao SAR Govt: Macao Foundation, Macao SAR Government
  • Municipio de Guimarães: Municipio de Guimarães

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 27 October 2014

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Author Tags

  1. benchmarking
  2. dashboards
  3. e-government
  4. organizational improvement
  5. performance measurement
  6. principles
  7. public service organizations

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ICEGOV2014
Sponsor:
  • Macao Foundation, Macao SAR Govt
  • Municipio de Guimarães

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ICEGOV '14 Paper Acceptance Rate 30 of 73 submissions, 41%;
Overall Acceptance Rate 350 of 865 submissions, 40%

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Cited By

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  • (2022)Intelligent Dashboard to Optimize the Tax Management in a Town Municipal GovernmentHCI International 2022 – Late Breaking Posters10.1007/978-3-031-19682-9_34(258-264)Online publication date: 24-Nov-2022
  • (2022)Using Mobile Dashboards to Track Real Estate Brokers ProductivityDigital Technologies and Transformation in Business, Industry and Organizations10.1007/978-3-031-07626-8_12(233-263)Online publication date: 25-Aug-2022
  • (2021)Information Technology Efforts Against COVID-19: A Review of Open Source ProjectsJournal of Advances in Medical and Biomedical Research10.30699/jambs.29.132.129:132(1-13)Online publication date: 1-Jan-2021
  • (2021)A brief review of dashboard visualizations employed to support management or business decisions2021 25th International Conference Information Visualisation (IV)10.1109/IV53921.2021.00025(100-107)Online publication date: Jul-2021
  • (2020)Challenges, Strategies and Adaptations on Interactive DashboardsProceedings of the 28th ACM Conference on User Modeling, Adaptation and Personalization10.1145/3340631.3398678(368-371)Online publication date: 7-Jul-2020
  • (2019)Visual Analytics Adoption in Business EnterprisesInternational Journal of Information Systems in the Service Sector10.4018/IJISSS.201901010511:1(68-89)Online publication date: 1-Jan-2019
  • (2019)Role of dashboards in improving decision making in healthcare: Review of the literatureProceedings of the 31st European Conference on Cognitive Ergonomics10.1145/3335082.3335109(215-219)Online publication date: 10-Sep-2019
  • (2018)5S Dashboard Design Principles for Self-Service Business Intelligence Tool UserJournal of Big Data Research10.14302/issn.2768-0207.jbr-18-21751:1(5-19)Online publication date: 24-Nov-2018
  • (2018)The design and use of dashboards for driving decision-making in the public sectorProceedings of the 11th International Conference on Theory and Practice of Electronic Governance10.1145/3209415.3209467(382-388)Online publication date: 4-Apr-2018
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