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An investigation into affecting factors on acceptance of e-government service counters as a service delivery channel: a case of developing country

Published: 27 October 2014 Publication History

Abstract

The acceptance of e-government and utilizing it, are among the consequential issues that are dealt with in putting new technologies to use. This subject is of special importance because as long as e-government services are not utilized by citizens, new investments in information and communication technologies (ICT) sector would lead to the wastage of assets and resources. Accepting of e-services by citizens assures efficiency and usefulness of those services. In Iran, e-government services are delivered to citizens via service offices named e-government service counters. This study was intended to investigate the factors affecting on acceptance of e-services of e-government counters in Mashhad, Iran. Our research method was based on applied, survey research. The data was collected from citizens who were using e-government service counters via a questionnaire. The construct validity was scrutinized through factor analysis and Cronbach's alpha coefficient > 0.7 for different constructs of the questionnaire, affirmed its reliability. Statistical analysis of data was performed by method of structural equation modeling. The results showed that, first of all, organizational and social factors had significant positive effects on perceived usefulness and perceived ease of use. Additionally, the influences of perceived ease of use and usefulness on attitude towards utilizing these services and, ultimately, influence of this variable on behavioral intention were confirmed. Finally, we proposed some practical recommendations for future studies and enumerated research limitations.

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  • (2018)Best Practices and Methodologies to Promote the Digitization of Public Services Citizen-Driven: A Systematic Literature ReviewInformation10.3390/info90801979:8(197)Online publication date: 2-Aug-2018
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  1. An investigation into affecting factors on acceptance of e-government service counters as a service delivery channel: a case of developing country

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    cover image ACM Other conferences
    ICEGOV '14: Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance
    October 2014
    563 pages
    ISBN:9781605586113
    DOI:10.1145/2691195
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    • Macao Foundation, Macao SAR Govt: Macao Foundation, Macao SAR Government
    • Municipio de Guimarães: Municipio de Guimarães

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    New York, NY, United States

    Publication History

    Published: 27 October 2014

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    Author Tags

    1. acceptance of e-government
    2. attitude towards utilization
    3. behavioral intention
    4. organizational factors
    5. perceived ease of use
    6. perceived usefulness
    7. social factors

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    • Macao Foundation, Macao SAR Govt
    • Municipio de Guimarães

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    ICEGOV '14 Paper Acceptance Rate 30 of 73 submissions, 41%;
    Overall Acceptance Rate 350 of 865 submissions, 40%

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    Cited By

    View all
    • (2024)Examining Factors Influencing the Acceptance of Big Data Analytics in HealthcareJournal of Information Systems Applied Research10.62273/QNDU317917:2(31-44)Online publication date: 2024
    • (2018)Best Practices and Methodologies to Promote the Digitization of Public Services Citizen-Driven: A Systematic Literature ReviewInformation10.3390/info90801979:8(197)Online publication date: 2-Aug-2018
    • (2018)Digitization of Public ServicesProceedings of the XVII Brazilian Symposium on Software Quality10.1145/3275245.3275255(91-100)Online publication date: 17-Oct-2018

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