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eTaal: eTransaction aggregation and analysis layer

Published: 27 October 2014 Publication History

Abstract

Governments implement large number of eGovernance initiatives for ensuring efficient, affordable, transparent and convenient service delivery to citizens. Most such initiatives use technical and sector specific Service Levels or Key Performance Indicators for evaluating the impact and quality of service delivery. However, there is no standard Government-wide criterion or metric to evaluate the impact of such initiatives. Department of Electronics and Information Technology, Government of India and the National Informatics Centre have identified the number of end-to-end electronic transactions as the best indicator for measuring the real-time performance of eGovernance services. Electronic Transaction Aggregation & Analysis Layer, an electronic dashboard has thus been developed with the objective of providing a real-time aggregated view of eServices being delivered throughout the country.
eTaal project is based on the principle: "You Can MANAGE Effectively What You Can MEASURE". It provides administrators and citizens a means to objectively evaluate performance and identify areas for improvement. eTaal is a unique offering which works on a data pull mechanism and does not involve any overhead for the user department. After almost one and a half year of successful operation, the department is focusing its energies on moving from quantity to quality by developing eTaal 2.0.

References

[1]
http://etaal.gov.in/etaal/PDFDocuments/eTaalTechnicalDocument.pdf Retrieved June 1, 2014
[2]
http://informatics.nic.in/news/newsdetail/newsID/517 Retrieved October 5, 2013
[3]
http://etaal.gov.in/etaal/StanderdService.aspx Retrieved June 1, 2014
[4]
http://etaal.gov.in/etaal/EtransInfo.aspx Retrieved January 1, 2013

Cited By

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  • (2017)Reconciliation of e-Governance Transaction through eTaalProceedings of the Special Collection on eGovernment Innovations in India10.1145/3055219.3055222(92-98)Online publication date: 7-Mar-2017
  • (2017)e-Governance Transaction AggregationProceedings of the 10th International Conference on Theory and Practice of Electronic Governance10.1145/3047273.3047321(526-527)Online publication date: 7-Mar-2017

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cover image ACM Other conferences
ICEGOV '14: Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance
October 2014
563 pages
ISBN:9781605586113
DOI:10.1145/2691195
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

  • Macao Foundation, Macao SAR Govt: Macao Foundation, Macao SAR Government
  • Municipio de Guimarães: Municipio de Guimarães

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 27 October 2014

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Author Tags

  1. aggregation
  2. citizen benefits
  3. egovernance
  4. monitoring
  5. performance outcome
  6. transaction
  7. transparency

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  • Research-article

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ICEGOV2014
Sponsor:
  • Macao Foundation, Macao SAR Govt
  • Municipio de Guimarães

Acceptance Rates

ICEGOV '14 Paper Acceptance Rate 30 of 73 submissions, 41%;
Overall Acceptance Rate 350 of 865 submissions, 40%

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Cited By

View all
  • (2017)Reconciliation of e-Governance Transaction through eTaalProceedings of the Special Collection on eGovernment Innovations in India10.1145/3055219.3055222(92-98)Online publication date: 7-Mar-2017
  • (2017)e-Governance Transaction AggregationProceedings of the 10th International Conference on Theory and Practice of Electronic Governance10.1145/3047273.3047321(526-527)Online publication date: 7-Mar-2017

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