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From Brussels to Brabant: delivering public value by implementing e-Government in a multilevel setting

Published: 27 October 2014 Publication History

Abstract

In 2006, the European Parliament agreed to the 'Services Directive', which aims to develop the internal services market in the European Union. This directive requires member states to simplify services and adapt online portals, which facilitate European interoperability for eGovernment services. This article trails the translation of this requirement from Brussels to The Hague, where the services portal was built under the name 'Berichtenbox voor Bedrijven' or Message Box-system, and to the Brabant province where municipalities implemented the portal to improve communications between businesses and state. It presents the findings of a mystery shopping research in which we contacted all 67 Brabant municipalities through the MB-system with a request for information on permits. We describe how the original requirements from the European 'Service Directive' have gone lost "in translation" and that national government, municipalities as well as businesses do not utilize the services as was intended. We conclude by discussing necessary preconditions for creating public value by developing and implementing eGovernment services in a multi-level polity.

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ICEGOV '14: Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance
October 2014
563 pages
ISBN:9781605586113
DOI:10.1145/2691195
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

  • Macao Foundation, Macao SAR Govt: Macao Foundation, Macao SAR Government
  • Municipio de Guimarães: Municipio de Guimarães

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 27 October 2014

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  1. EU-policy implementation
  2. egovernment
  3. multilevel governance

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ICEGOV2014
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  • Macao Foundation, Macao SAR Govt
  • Municipio de Guimarães

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ICEGOV '14 Paper Acceptance Rate 30 of 73 submissions, 41%;
Overall Acceptance Rate 350 of 865 submissions, 40%

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