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Combating financial crisis with government transformation: the NYS shared services experience

Published: 27 October 2014 Publication History

Abstract

In 2011, New York State (NYS) Government, like many governments around the world faced the dire consequences of the 2008 economic downturn. A number of government leaders, including New York State's Governor Andrew Cuomo, recognized transformation as critical to their efforts to meet the obligations of their governments. In this experience paper we share the story of New York State as it worked to transform State Government Information Technology (IT) operations as part of an overall government transformation agenda. We tell a story that begins with the global financial crisis and ends with the passage of legislation to create a new state-wide government agency with responsibility for NYS' almost $2 Billion IT portfolio and with an agenda focused on maximizing back-office efficiencies through a shared services strategy grounded in a new IT governance model. We draw briefly on recent literature of shared services and IT governance to provide a framework for the story and a concluding discussion of critical success factors and shifting motivations.

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  • (2022)IT Innovation to Enhance Energy Efficiency on BuildingsDigital Technologies and Transformation in Business, Industry and Organizations10.1007/978-3-031-07626-8_2(19-50)Online publication date: 25-Aug-2022

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    cover image ACM Other conferences
    ICEGOV '14: Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance
    October 2014
    563 pages
    ISBN:9781605586113
    DOI:10.1145/2691195
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    • Macao Foundation, Macao SAR Govt: Macao Foundation, Macao SAR Government
    • Municipio de Guimarães: Municipio de Guimarães

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 27 October 2014

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    Author Tags

    1. creating efficiencies
    2. enterprise IT governance
    3. government transformation
    4. leadership
    5. shared services

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    Sponsor:
    • Macao Foundation, Macao SAR Govt
    • Municipio de Guimarães

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    ICEGOV '14 Paper Acceptance Rate 30 of 73 submissions, 41%;
    Overall Acceptance Rate 350 of 865 submissions, 40%

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    • (2022)IT Innovation to Enhance Energy Efficiency on BuildingsDigital Technologies and Transformation in Business, Industry and Organizations10.1007/978-3-031-07626-8_2(19-50)Online publication date: 25-Aug-2022

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