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Flow of Competence in UX Design Practice

Published: 18 April 2015 Publication History

Abstract

UX and design culture are beginning to dominate corporate priorities, but despite the current hype there is often a disconnect between the organizational efficiencies desired by executives and the knowledge of how UX can or should address these issues. This exploratory study addresses this space by reframing the concept of competence in UX to include the flow of competence between individual designers and the companies in which they work. Our reframing resulted in a preliminary schema based on interviews conducted with six design practitioners, which allows this flow to be traced in a performative way on the part of individuals and groups over time. We then trace this flow of individual and organizational competence through three case studies of UX adoption. Opportunities for use of this preliminary schema as a generative, rhetorical tool for HCI researchers to further interrogate UX adoption are considered, including accounting for factors that affect adoption.

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    cover image ACM Conferences
    CHI '15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems
    April 2015
    4290 pages
    ISBN:9781450331456
    DOI:10.1145/2702123
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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    Published: 18 April 2015

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    Author Tags

    1. competence
    2. interaction design
    3. practice-led research

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    CHI '15: CHI Conference on Human Factors in Computing Systems
    April 18 - 23, 2015
    Seoul, Republic of Korea

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    CHI '15 Paper Acceptance Rate 486 of 2,120 submissions, 23%;
    Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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    Cited By

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    • (2024)Legal Trouble?: UX Practitioners' Engagement with Law and RegulationCompanion Publication of the 2024 ACM Designing Interactive Systems Conference10.1145/3656156.3663698(106-110)Online publication date: 1-Jul-2024
    • (2024)Exploring the Impact of Artificial Intelligence-Generated Content (AIGC) Tools on Social Dynamics in UX CollaborationProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660703(1594-1606)Online publication date: 1-Jul-2024
    • (2024)Exploring the application of LLM-based AI in UX design: an empirical case study of ChatGPTHuman–Computer Interaction10.1080/07370024.2024.2420991(1-33)Online publication date: 16-Nov-2024
    • (2024)With or Without U(sers): A Journey to Integrate UX Activities in CybersecurityHCI for Cybersecurity, Privacy and Trust10.1007/978-3-031-61379-1_14(212-231)Online publication date: 1-Jun-2024
    • (2024)Perceived Value of UX in Organizations: A Systematic Literature ReviewDesign, User Experience, and Usability10.1007/978-3-031-61356-2_12(177-194)Online publication date: 29-Jun-2024
    • (2023)Teaching Inclusive Design Skills with the CIDER Assumption Elicitation TechniqueACM Transactions on Computer-Human Interaction10.1145/354907430:1(1-49)Online publication date: 7-Mar-2023
    • (2023)Understanding Collaborative Practices and Tools of Professional UX Practitioners in Software OrganizationsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581273(1-20)Online publication date: 19-Apr-2023
    • (2022)Exploring the experience of ethical tensions and the role of community in UX practiceNordic Human-Computer Interaction Conference10.1145/3546155.3546683(1-13)Online publication date: 8-Oct-2022
    • (2022)Impact of UX Internships on Human-computer Interaction Graduate Students: A Qualitative Analysis of Internship ReportsACM Transactions on Computing Education10.1145/351713222:4(1-25)Online publication date: 15-Sep-2022
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