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Atypical Visual Display for Monitoring Multiple CCTV Feeds

Published: 18 April 2015 Publication History

Abstract

Despite advances in surveillance technologies, security and command and control (C2) centers still rely strongly on human operators to detect critical events. Human factors-such as cognitive workload and limited attentional capacity-have been shown to affect operators' ability to detect critical incidents. The current standard surveillance environment comprises a large screen layout that simultaneously displays multiple camera feeds. Although having access to all sources of information at once seems intuitively appealing, there is ample evidence to suggest that it can, in fact, lead to poor detection performance. We propose a design solution that is based on principles grounded in cognitive psychology and user experience design. One key objective is to test empirically whether an atypical design pattern that is consistent with serial cognitive processes induces better performance than the current standard surveillance environment. Three variations of the alternative display pattern will be tested by comparing their effects on detection performance within a surveillance microworld.

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Cited By

View all
  • (2022)User Experience Research in the Work Context: Maps, Gaps and AgendaProceedings of the ACM on Human-Computer Interaction10.1145/35129796:CSCW1(1-28)Online publication date: 7-Apr-2022
  • (2021)Smooth OperatorHCI International 2021 - Posters10.1007/978-3-030-78642-7_31(233-240)Online publication date: 3-Jul-2021
  • (2019)Information processing challenges and research directions in CCTV surveillanceCognition, Technology and Work10.1007/s10111-018-0535-621:3(487-496)Online publication date: 1-Aug-2019
  • Show More Cited By

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Published In

cover image ACM Conferences
CHI EA '15: Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems
April 2015
2546 pages
ISBN:9781450331463
DOI:10.1145/2702613
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 18 April 2015

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Author Tags

  1. CCTV
  2. cognitive system engineering
  3. security
  4. serial processing
  5. surveillance
  6. user experience design
  7. visualization

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  • Work in progress

Funding Sources

  • Natural Sciences and Engineering Research Council of Canada

Conference

CHI '15
Sponsor:
CHI '15: CHI Conference on Human Factors in Computing Systems
April 18 - 23, 2015
Seoul, Republic of Korea

Acceptance Rates

CHI EA '15 Paper Acceptance Rate 379 of 1,520 submissions, 25%;
Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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CHI 2025
ACM CHI Conference on Human Factors in Computing Systems
April 26 - May 1, 2025
Yokohama , Japan

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Cited By

View all
  • (2022)User Experience Research in the Work Context: Maps, Gaps and AgendaProceedings of the ACM on Human-Computer Interaction10.1145/35129796:CSCW1(1-28)Online publication date: 7-Apr-2022
  • (2021)Smooth OperatorHCI International 2021 - Posters10.1007/978-3-030-78642-7_31(233-240)Online publication date: 3-Jul-2021
  • (2019)Information processing challenges and research directions in CCTV surveillanceCognition, Technology and Work10.1007/s10111-018-0535-621:3(487-496)Online publication date: 1-Aug-2019
  • (2018)The intuitive in HCIProceedings of the 10th Nordic Conference on Human-Computer Interaction10.1145/3240167.3240202(505-514)Online publication date: 29-Sep-2018
  • (2016)The CSSS MicroworldProceedings of the Human Factors and Ergonomics Society Annual Meeting10.1177/154193121360106160:1(265-269)Online publication date: 15-Sep-2016
  • (2015)Don't overlook the human! Applying the principles of cognitive systems engineering to the design of intelligent video surveillance systems2015 12th IEEE International Conference on Advanced Video and Signal Based Surveillance (AVSS)10.1109/AVSS.2015.7301795(1-6)Online publication date: Aug-2015

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