research-article

Exploring the mechanisms behind the assessment of usefulness of restaurant reviews

Authors:

Claudia López,

Rosta FarzanAuthors Info & Claims

C&T '15: Proceedings of the 7th International Conference on Communities and Technologies

Pages 19 - 27

https://doi.org/10.1145/2768545.2768557

Published: 27 June 2015 Publication History

Abstract

Local online reviews such as Yelp have become large repositories of information, thus making it difficult for readers to find the most useful content. Our work investigates the factors that influence the readers' judgment of usefulness of restaurant reviews. We focus on assessing the mechanism behind the users' assessment of usefulness of reviews, particularly with respect to reviews provided by reviewers with local knowledge. We collected 160 manual annotations of 36 unique restaurant reviews and we interviewed ten participants. Our results show that users are able to detect reviews written by knowledgeable locals, and they perceive reviews provided by locals more useful not because they provide more valuable content but because local knowledge results in higher trust. We discuss design implications of these findings for helping readers to overcome information overload in local systems.

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Cited By

Hong MJung J(2021)Multi-criteria tensor model consolidating spatial and temporal information for tourism recommendationJournal of Ambient Intelligence and Smart Environments10.3233/AIS-20058413:1(5-19)Online publication date: 1-Jan-2021
https://dl.acm.org/doi/10.3233/AIS-200584
Schlesinger AChandrasekharan EMasden CBruckman AEdwards WGrinter RMark GFussell SLampe Cschraefel mHourcade JAppert CWigdor D(2017)Situated AnonymityProceedings of the 2017 CHI Conference on Human Factors in Computing Systems10.1145/3025453.3025682(6912-6924)Online publication date: 2-May-2017
https://dl.acm.org/doi/10.1145/3025453.3025682
Yatskov AKiyoki YAnderst-Kotsis GIndrawan-Santiago M(2015)Restaurant search with predictive multispace queriesProceedings of the 17th International Conference on Information Integration and Web-based Applications & Services10.1145/2837185.2837193(1-9)Online publication date: 11-Dec-2015
https://dl.acm.org/doi/10.1145/2837185.2837193

Index Terms

Exploring the mechanisms behind the assessment of usefulness of restaurant reviews
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Interaction paradigms
      1. Web-based interaction

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cover image ACM Other conferences

C&T '15: Proceedings of the 7th International Conference on Communities and Technologies

June 2015

167 pages

ISBN:9781450334600

DOI:10.1145/2768545

Conference Chair:
Gabriela Avram
University of Limerick, Ireland
,
Program Chairs:
Fiorella De Cindio
University of Milano, Italy
,
Volkmar Pipek
University of Siegen, Germany

Copyright © 2015 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 27 June 2015

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C&T '15

C&T '15: Communities and Technologies 2015

June 27 - 30, 2015

Limerick, Ireland

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Cited By

Hong MJung J(2021)Multi-criteria tensor model consolidating spatial and temporal information for tourism recommendationJournal of Ambient Intelligence and Smart Environments10.3233/AIS-20058413:1(5-19)Online publication date: 1-Jan-2021
https://dl.acm.org/doi/10.3233/AIS-200584
Schlesinger AChandrasekharan EMasden CBruckman AEdwards WGrinter RMark GFussell SLampe Cschraefel mHourcade JAppert CWigdor D(2017)Situated AnonymityProceedings of the 2017 CHI Conference on Human Factors in Computing Systems10.1145/3025453.3025682(6912-6924)Online publication date: 2-May-2017
https://dl.acm.org/doi/10.1145/3025453.3025682
Yatskov AKiyoki YAnderst-Kotsis GIndrawan-Santiago M(2015)Restaurant search with predictive multispace queriesProceedings of the 17th International Conference on Information Integration and Web-based Applications & Services10.1145/2837185.2837193(1-9)Online publication date: 11-Dec-2015
https://dl.acm.org/doi/10.1145/2837185.2837193

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