ABSTRACT
In this experience report, authors detail how qualitative User Experience (UX) research aligned the interests of UX researchers with the interests of the communities being investigated to increase participant engagement. Because UX research is designed to maximize insights into user motivation, part of UX ethical concerns should include how insights get integrated into the communities where the technology is deployed. This report discusses successes and challenges of drawing conclusions from qualitative research in an annual art event. In the Fargo-Moorhead Art Marathon, content creators collected user data, collaboratively strategized with participants, and refined a three-year-old event that has grown from a loose assortment of performances into a ten-day multi-mediated art event created for alternative art engagement. The authors, who conducted initial research to create a phone app to track the participant progress, report on how event data during was evaluated and folded into the next iteration.
- Mara, A., Potts, L. and Bartocci, G. 2013. The Ethics of Agile Ethnography. SIGDOC Proceedings of the 31st ACM international conference on design of communication. 101--106. Google ScholarDigital Library
- Cresswell, J. W. 2009. Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. Third edition. Thousand Oaks: Sage.Google Scholar
- Potts, L. and Bartocci, G. 2009. <Methods>Experience Design</Methods> SIGDOC Proceedings of the 27th ACM international conference on Design of communication. 17--22. Google ScholarDigital Library
- Bargas-Avila, J., and Hornbæk, K. 2012. Foci and Blind Spots in User Experience Research. Interactions. 19(6), 24--27. Google ScholarDigital Library
- Potts, L. 2014. Social Media in Disaster Response: How Experience Architects can Build for Participation. New York, NY: Routledge.Google Scholar
- Fetterman, D. M. 2010. Ethnography: Step by Step. Third edition. Los Angeles, CA: Sage.Google Scholar
- Mara, M. and Mara, A. 2012. Irish Identification as Exigence: A Self-Service Case Study for Producing User Documentation in Online Contexts. Computer-Mediated Communication across Cultures. IGI Global, 173--186.Google Scholar
- Clair, R. P. 2003. The Changing Story of Ethnography. In Expressions of Ethnography: Novel Approaches to Qualitative Methods, ed. Robin Patrick Claire. New York: SUNY Press.Google Scholar
- Read, S. 2011. The Mundane, Power, and Symmetry: A Reading of the Field with Dorothy Winsor and the Tradition of Ethnographic Research. Technical Communication Quarterly. 20.4. 353--383.Google ScholarCross Ref
- Millen, D. 2000. Rapid Ethnography: Time-Deepening Strategies for HCI Field Research. Proceedings of the 3rd Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques. 280--286. Google ScholarDigital Library
- Williams, A. 2009. User-Centered Design, Activity-Centered Design, and Goal-Directed Design: A Review of Three Methods for Designing Web Applications. Proceedings of the 27th ACM international conference on Design of communication. 1--8. Google ScholarDigital Library
- Jenkins, H. (2006) Convergence culture: where old and new media collide. New York, NY: NYU Press.Google Scholar
- Kuniavsky, M. 2003. Observing the User Experience: A Practitioner's Guide to Use Research. Morgan Kaufmann. Google ScholarDigital Library
- Beyer, H., and Holtzblatt, K. 1998. Contextual Design: Defining Customer-Centered Systems. San Diego, CA: Academic Press. Google ScholarDigital Library
- Portigal. S. 2013. Interviewing Users: How to Uncover Compelling Insights. New York, NY, Rosenfeld.Google Scholar
- Crumlish, C. and Malone, E. 2009. Designing Social Interfaces. Sebastopol, CA: O'Reilly Media.Google Scholar
Index Terms
- Capturing social value in UX projects
Recommendations
UX Expeditions in Business-to-Business Heavy Industry: Lessons Learned
CHI EA '16: Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing SystemsTraditionally, user experience research has focused on consumer products, and there is little research on the role of experience design in business-to-business industry. This paper shortly reports the lessons learned on introducing experience design to ...
UX research: what theoretical roots do we build on -- if any?
CHI EA '11: CHI '11 Extended Abstracts on Human Factors in Computing SystemsUser Experience (UX) research focusing on the emotional and experiential aspects of system usage is of highly recognized relevance for the CHI community. A lot of work has been conducted with different goals: investigating a common definition and ...
Integrating momentary and long-term UX: a theoretical approach
OzCHI '12: Proceedings of the 24th Australian Computer-Human Interaction ConferenceUser experience (UX) research has received increasing importance in the field of Human-Computer Interaction (HCI). The CHI community has recently recognized a need for a complementary conceptual-theoretical discussion about UX (Obrist et al., 2011). ...
Comments