research-article

Standing Out from the Crowd: Emotional Labor, Body Labor, and Temporal Labor in Ridesharing

Authors:

Paul DourishAuthors Info & Claims

CSCW '16: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing

Pages 97 - 107

https://doi.org/10.1145/2818048.2820026

Published: 27 February 2016 Publication History

Abstract

CSCW researchers have become interested in crowd work as a new form of collaborative engagement, that is, as a new way in which people's actions are coordinated in order to achieve collective effects. We address this area but from a different perspective - that of the labor practices involved in taking crowd work as a form of work. Using empirical materials from a study of ride-sharing, we draw inspiration from studies of the immaterial forms of labor and alternate analyses of political economy that can cast a new light on the context of crowd labor that might matter for CSCW researchers.

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Cited By

Gebresselassie M(2025)Labor issues from the perspective of drivers on the Uber and Lyft apps and the impact on riders who use wheelchairsTravel Behaviour and Society10.1016/j.tbs.2024.10089138(100891)Online publication date: Jan-2025
https://doi.org/10.1016/j.tbs.2024.100891
Piña MEstablés MGuerrero-Pico M(2024)Double the Tasks, Double the Control: An Analysis of Workers’ Practices to Increase Visibility in Cleaning, Care, and Accommodation Platforms in SpainCritical Sociology10.1177/08969205241287418Online publication date: 11-Nov-2024
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Alizadeh FLawo DStevens GZytko DEslami M(2024)When the "Matchmaker" Does Not Have Your Interest at Heart: Perceived Algorithmic Harms, Folk Theories, and Users' Counter-Strategies on TinderProceedings of the ACM on Human-Computer Interaction10.1145/36897108:CSCW2(1-29)Online publication date: 8-Nov-2024
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cover image ACM Conferences

CSCW '16: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing

February 2016

1866 pages

ISBN:9781450335928

DOI:10.1145/2818048

General Chairs:
Darren Gergle
Northwestern University
,
Meredith Ringel Morris
Microsoft Research
,
Program Chairs:
Pernille Bjørn
University of Copenhagen
,
Joseph Konstan
University of Minnesota

Copyright © 2016 ACM.

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Published: 27 February 2016

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CSCW '16

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CSCW '16: Computer Supported Cooperative Work and Social Computing

February 27 - March 2, 2016

California, San Francisco, USA

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CSCW '16 Paper Acceptance Rate 142 of 571 submissions, 25%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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CSCW '25

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Computer-Supported Cooperative Work and Social Computing

October 18 - 22, 2025

Bergen , Norway

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Cited By

Gebresselassie M(2025)Labor issues from the perspective of drivers on the Uber and Lyft apps and the impact on riders who use wheelchairsTravel Behaviour and Society10.1016/j.tbs.2024.10089138(100891)Online publication date: Jan-2025
https://doi.org/10.1016/j.tbs.2024.100891
Piña MEstablés MGuerrero-Pico M(2024)Double the Tasks, Double the Control: An Analysis of Workers’ Practices to Increase Visibility in Cleaning, Care, and Accommodation Platforms in SpainCritical Sociology10.1177/08969205241287418Online publication date: 11-Nov-2024
https://doi.org/10.1177/08969205241287418
Alizadeh FLawo DStevens GZytko DEslami M(2024)When the "Matchmaker" Does Not Have Your Interest at Heart: Perceived Algorithmic Harms, Folk Theories, and Users' Counter-Strategies on TinderProceedings of the ACM on Human-Computer Interaction10.1145/36897108:CSCW2(1-29)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3689710
Thuppilikkat ADhar DChandra P(2024)Union Makes Us Strong: Space, Technology, and On-Demand Ridesourcing Digital Labour PlatformsProceedings of the ACM on Human-Computer Interaction10.1145/36870028:CSCW2(1-36)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687002
Jaimes Rodriguez IPetterson ADoggett OChandra P(2024)El costo de la independencia: Latino house-cleaners in Technology-Mediated Labour MarketsProceedings of the ACM on Human-Computer Interaction10.1145/36869998:CSCW2(1-32)Online publication date: 8-Nov-2024
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Doggett OGram SJit SHarb BHarb HShafik MSoden RRatto M(2024)Digital Gig Work Under Unstable Energy Infrastructures: Invisible Workarounds and Alternative ImaginariesProceedings of the ACM on Human-Computer Interaction10.1145/36869498:CSCW2(1-26)Online publication date: 8-Nov-2024
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Rivera VWilkinson DAugusta ALi SRedmiles EStrohmayer A(2024)Safer Algorithmically-Mediated Offline Introductions: Harms and Protective BehaviorsProceedings of the ACM on Human-Computer Interaction10.1145/36869488:CSCW2(1-43)Online publication date: 8-Nov-2024
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Goyal TRangaswamy N(2024)Unveiling Two-Fold Gamification: Exploring the Agency Of DeliveryWorkers in Urban IndiaProceedings of the 7th ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies10.1145/3674829.3675066(117-126)Online publication date: 8-Jul-2024
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Hu RGao GLazar A(2024)Exploring Videoconferencing for Older Adults with Cognitive Concerns Using a Dramaturgical LensProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675647(1-13)Online publication date: 27-Oct-2024
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Gupta MKarnatak NJain M(2024)Understanding the Technology-Mediated Home Phlebotomy Ecosystem in IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36374218:CSCW1(1-26)Online publication date: 26-Apr-2024
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