Lauren Scissors
Darren Gergle
ABSTRACT
Are one's individual biases stronger when mediated communication is used? This paper examines the role of self-esteem-related biases and communication channel during romantic couple conflict. Romantic couples communicated about a conflict either face-to-face (FtF) or via instant messenger (IM). Results revealed that for people with lower levels of self-esteem, their negative biases were triggered when they communicated with their partners via IM; people with lower levels of self-esteem had more negative assessments of the conflict discussion and of the impact of the discussion on the relationship when communicating via IM than when communicating FtF. At a theoretical level, this work deepens our understanding of how individual difference variables like self-esteem impact how individuals process information and communicate via technology. At a practical level, findings suggest that the use of mediated communication during conflict is more harmful to certain individuals than to others.
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