ABSTRACT
This study explores individual and collaborative search strategies used on smartphone platform. Two sample groups (university students and non-students) and three travel products/phases (pre-trip, train/flight ticket and on-site information) were designed as six situational conditions to investigate the usage of various mobile search strategies. Traditional paper-based surveys were conducted to collect data. The research results showed that the student group employed the mobile search strategies either individually or collaboratively more often than their counterpart. In addition, they were better than the non-student group at changing their ways to achieve the goals, on the basis of the characteristics of travel products.
- Y. Yuan, U. Gretzel and D. Fesenmaier, "The Role of Information Technology Use in American Convention and Visitors Bureaus", Tourism Management, Vol. 27, No. 2, pp. 326--341, 2006.Google ScholarCross Ref
- J. L. Gómez-Barroso, M. Bacigalupo, S. G. Nikolov, R. Companó and C. Feijóo, "Factors Required for Mobile Search Going Mainstream", Online Information Review, Vol. 36, No. 6, pp. 846--857, 2012.Google ScholarCross Ref
- B. Brown and M. Chalmers, "Tourism and Mobile Technology", In Proceedings of the 8th European Conference on Computer Supported Cooperative Work, pp. 335--54, 2003. Google ScholarDigital Library
- C. Cox, S. Burgess, C. Sellito and J. Buultjens, "The Role of User Generated Content in Tourists' Travel Planning Behaviour", Journal of Hospitality Marketing and Management, Vol. 18, No. 8, pp. 743--64, 2009.Google ScholarCross Ref
- D. Wang, Z. Xiang and D. Fesenmaier, "Smartphone Use in Everyday Life and Travel", Journal of Travel Research, DOI: 10.1177/0047287514535847, first published on May 19, 2014.Google Scholar
- C. Lamsfus, D. Wang, A. Alzua-Sorzabal and Z. Xiang, "Going Mobile: Defining Context for Onthe-Go Travelers", Journal of Travel Research, DOI: 10.1177/0047287514538839, first published on June 24, 2014.Google Scholar
- S. H. Jun, C. A. Vogt and K. J. MacKay, "Relationship Between Travel Information Search and Travel Product Purchase in Pre-trip Contexts", Journal of Travel Research, Vo. 45, No. 3, pp. 266--274, 2007.Google ScholarCross Ref
- S. E. Robertson, "Theories and Models in Information Retrieval", Journal of Documentation, Vol. 33, No. 2, pp. 126--148, 1977.Google ScholarCross Ref
- M. J. Bates, "The Design of Browsing and Berrypicking Techniques for the Online Search Interface", Online Review, Vol. 13, No. 5, pp. 407--424, 1989.Google ScholarCross Ref
- S. Um and J. L. Crompton, "Attitude Determinants in Tourism Destination Choice", Annals of Tourism Research, Vol. 17, No. 3, pp. 432--448, 1990.Google ScholarCross Ref
- A. Dickinger and B. Stangl, "Online Information Search: Differences Between Goal-directed and Experiential Search", Information Technology & Tourism, Vol. 13, pp. 239--257, 2012.Google ScholarCross Ref
- C. Ho, M. Lin and H. Chen, "Web Users' Behavioural Patterns of Tourism Information Search: From Online to Offline", Tourism Management, Vol. 33, pp. 1468--1482, 2012.Google ScholarCross Ref
- C. Ho, Y. Yuan, Y. Lin and M. Chen, "Re-visiting Tourism Information Search Process: From Smartphone Users' Perspective", ENTER2015, February 3-6, Lugano, Switzerland, 2015.Google Scholar
- S. Okazaki and M. Hirose, "Does Gender Affect Media Choice in Travel Information Search? On the Use of Mobile Internet", Tourism Management, Vol. 30, pp. 794--804, 2009.Google ScholarCross Ref
- Z. Xiang and U. Gretzel, "Role of Social Media in Online Travel Information Search", Tourism Management, Vol. 31, pp. 179--188, 2010.Google ScholarCross Ref
- M. Sotiriadis and C. Zyl, "Electronic Word-of-mouth and Online Reviews in Tourism Services", Electronic Commerce Research, Vol. 13, No. 1, pp. 103--124, 2013. Google ScholarDigital Library
- V. O'Day and R. Jeffries, "Information Artisans: Patterns of Result Sharing by Information Searchers." In Proceedings of the ACM Conference on Organizational Computing Systems, New York: ACM Press, pp. 98--107, 1993. Google ScholarDigital Library
- M. B. Twidale, D. M. Nichols and C. D. Paice, "Browsing is a Collaborative Process", Information Processing and Management, Vol. 33, No. 6, pp. 761--883, 1997. Google ScholarDigital Library
- D. Snepenger and M. Snepenger, "Information Search by Pleasure Travelers", In Encyclopedia of Hospitality and Tourism, edited by M. A. Kahn, M. D. Olsen, and T. Var. New York: Van Nostrand Reinhold, pp. 830--835, 1993.Google Scholar
- K. W. Kendall and B. H. Booms, "Consumer Perceptions of Travel Agencies: Communication, Image, Needs, and Expectations", Journal of Travel Research, Vol. 27, pp. 29--37, 1989.Google ScholarCross Ref
- K. C. Wang, A. T. Hsieh, Y. C. Yeh and C. W. Tsai, "Who Is the Decision Maker: The Parents or the Child in Group Package Tours?", Tourism Management, Vol. 25, No. 2, pp. 183--194, 2004.Google ScholarCross Ref
- S. Talja, "Information Sharing in Academic Communities: Types and Levels of Collaboration in Information Seeking and Use", New Review of Information Behavior Research, Vol. 3, No. 1, pp. 143--159, 2002.Google Scholar
- A. de Spindler, M. C. Norrie, and M. Grossniklaus, "Recommendation Based on Opportunistic Information Sharing Between Tourists", Information Technology & Tourism, Vol. 10, pp. 297--311, 2008.Google ScholarCross Ref
- M. Sigala, "Measuring Customer Value in Online Collaborative Trip Planning Processes", Marketing Intelligence and Planning, Vol. 21, No. 8, pp. 418--443, 2010.Google ScholarCross Ref
- M. Sigala, "The Impact of Geocollaborative Portals on Group Decision Making for Trip Planning", European Journal of Information Systems, Vol. 21, No. 4, pp. 404--426, 2012.Google ScholarCross Ref
- A. S. M. Arif, J. T. Du and I. Lee, "Towards a Model of Collaborative Information Retrieval in Tourism." In Proceedings of the 4th Information Interaction in Context Symposium, New York: ACM Press, pp. 258--261, 2012. Google ScholarDigital Library
- A. S. M. Arif, J. T. Du and I. Lee, "Collaborative Information Retrieval in Tourism: A Study of User Search Behavior, User Interface and Information Retrieval Performance." In Proceedings of the 4th Information Interaction in Context Symposium, New York: ACM Press, pp. 326, 2012. Google ScholarDigital Library
- V. Eichhorn, G. Miller, E. Michopoulou and D. Buhalis, "Enabling Access to Tourism Through Information Schemes?", Annals of Tourism Research, Vol. 35, No. 1, pp. 189--210, 2008.Google ScholarCross Ref
- S. H. Jun, C. A. Vogt and K. J. MacKay, "Online Information Search Strategies: A Focus on Flights and Accommodations", Journal of Travel & Tourism Marketing, Vol. 27, No. 6, pp. 579--595, 2010.Google ScholarCross Ref
- N. M. Suki, "Students' Dependence on Smart Phones: The Influence of Social Needs, Social Influences and Convenience", Campus-Wide Information Systems, Vol. 30, No. 2, pp. 124--134, 2013.Google ScholarCross Ref
- C. Ho, Y. Yuan, Y. Lin and M. Chen, "Identifying Tourism Information Search Characteristics on the Smartphone", The 5th Advances in Hospitality & Tourism Marketing and Management (AHTMM) Conference, 2015.Google Scholar
- C. Hoelscher and G. Strube, "Web Search Behavior of Internet Experts and Newbies", Computer Networks, Vol. 33, No. 1, pp. 337--346, 2000. Google ScholarDigital Library
- W. B. Hawk and P. Wang, "Users' Interaction with World Wide Web Resources: An Exploratory Study Using a Holistic Approach", Information Processing & Management, Vol. 36, No. 2, pp. 229--251, 2000. Google ScholarDigital Library
- I. Hsieh-Yee, "Research on Web Search Behavior", Library & Information Science Research, Vo. 23, No 2, pp. 167- 185, 2001.Google ScholarCross Ref
- P. Hansen and K. Järvelin, "Collaborative Information Retrieval in an Information-intensive Domain", Information Processing and Management, Vol. 41, pp. 1101--1119, 2005. Google ScholarDigital Library
- A. Aula, N. Jhaveri and M. Käki, "Information Search and Re-access Strategies of Experienced Web Users", In Proceedings of the International World Wide Web Conference 2005, pp. 583--592, 2005. Google ScholarDigital Library
Index Terms
- The Search Strategies of Smartphone Users for Tourism Information: A Reflection of Big Data
Recommendations
Investigating Mobile Social Media Users? Behaviors in Tourism Collaborative Information Seeking
CHIIR '17: Proceedings of the 2017 Conference on Conference Human Information Interaction and RetrievalLeisure travelers most often travel in groups with family, relatives or friends. It is argued that tourist information search tends to be more collaborative than a completely individual decision-making exercise. Collaborative information seeking (CIS) ...
Tiebreaking strategies for A* search: how to explore the final frontier
AAAI'16: Proceedings of the Thirtieth AAAI Conference on Artificial IntelligenceDespite recent improvements in search techniques for cost-optimal classical planning, the exponential growth of the size of the search frontier in A* is unavoidable. We investigate tiebreaking strategies for A*, experimentally analyzing the performance ...
Marketing Strategies of Rural Tourism in Wuhan
MINES '13: Proceedings of the 2013 Fifth International Conference on Multimedia Information Networking and SecurityThis paper applies marketing theory 4Ps(product strategies, price strategies, place strategies, promotion strategies), and designs marketing mix strategies of Wuhan rural tourism, including product strategies of Wuhan rural tourism, price strategies of ...
Comments