research-article

The Fuzzy Front End of Experience Design: Eliciting and Communicating Experience Goals

Authors:

Jari Varsaluoma,

Heli Väätäjä,

Hannu Karvonen,

Yichen LuAuthors Info & Claims

OzCHI '15: Proceedings of the Annual Meeting of the Australian Special Interest Group for Computer Human Interaction

Pages 324 - 332

https://doi.org/10.1145/2838739.2838761

Published: 07 December 2015 Publication History

Abstract

When starting an experience design process, designers should first determine the experience to aim for. In the fuzzy front end of the experience design process, there are often several alternative sources for gaining insight and inspiration in defining this experience. In this paper, we describe our findings from two surveys about experience goal setting and approaches to communicate about these goals with stakeholders. The results from researchers working on 9 different experience design cases suggest that "empathic understanding of the users' world" is the most used source of insight and inspiration in defining experience goals. As an end result, we propose the model for Experience Goal Elicitation Process to clarify the fuzzy front end of experience design and instructions to support designers in defining and evaluating experience goals.

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Väätäjä, H., Savioja, P., Roto, V., Olsson T. and Varsaluoma, J. User experience goals as a guiding light in design and development -- Early findings. In INTERACT 2015 Adjunct Proceedings. Univ. of Bamberg Press (2015), 521--527.

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Cited By

Duarte IPinto ACarvalho CZornoza ASantos J(2022)The Contribution of the User Experiences Goals for Designing Better Cobots: A Systematic Literature ReviewApplied System Innovation10.3390/asi50601195:6(119)Online publication date: 24-Nov-2022
https://doi.org/10.3390/asi5060119
Smit DHengeveld BMurer MTscheligi M(2022)Hybrid Design Tools for Participatory, Embodied Sensemaking: An Applied FrameworkProceedings of the Sixteenth International Conference on Tangible, Embedded, and Embodied Interaction10.1145/3490149.3501332(1-10)Online publication date: 13-Feb-2022
https://dl.acm.org/doi/10.1145/3490149.3501332
Gonçalves FClemmensen TMolka-Danielsen JCampos P(2022)Drifting Towards a New HCI Field: A Review of 10 Years of HWID ResearchHuman Work Interaction Design. Artificial Intelligence and Designing for a Positive Work Experience in a Low Desire Society10.1007/978-3-031-02904-2_1(3-33)Online publication date: 1-Apr-2022
https://doi.org/10.1007/978-3-031-02904-2_1
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Index Terms

The Fuzzy Front End of Experience Design: Eliciting and Communicating Experience Goals
1. Human-centered computing

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cover image ACM Other conferences

OzCHI '15: Proceedings of the Annual Meeting of the Australian Special Interest Group for Computer Human Interaction

December 2015

691 pages

ISBN:9781450336734

DOI:10.1145/2838739

Copyright © 2015 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction
HFESA: Human Factors and Ergonomics Society of Australia Inc.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 December 2015

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OzCHI '15

OzCHI '15: The Annual Meeting of the Australian Special Interest Group for Computer Human Interaction

December 7 - 10, 2015

VIC, Parkville, Australia

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OzCHI '15 Paper Acceptance Rate 47 of 97 submissions, 48%;

Overall Acceptance Rate 362 of 729 submissions, 50%

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Cited By

Duarte IPinto ACarvalho CZornoza ASantos J(2022)The Contribution of the User Experiences Goals for Designing Better Cobots: A Systematic Literature ReviewApplied System Innovation10.3390/asi50601195:6(119)Online publication date: 24-Nov-2022
https://doi.org/10.3390/asi5060119
Smit DHengeveld BMurer MTscheligi M(2022)Hybrid Design Tools for Participatory, Embodied Sensemaking: An Applied FrameworkProceedings of the Sixteenth International Conference on Tangible, Embedded, and Embodied Interaction10.1145/3490149.3501332(1-10)Online publication date: 13-Feb-2022
https://dl.acm.org/doi/10.1145/3490149.3501332
Gonçalves FClemmensen TMolka-Danielsen JCampos P(2022)Drifting Towards a New HCI Field: A Review of 10 Years of HWID ResearchHuman Work Interaction Design. Artificial Intelligence and Designing for a Positive Work Experience in a Low Desire Society10.1007/978-3-031-02904-2_1(3-33)Online publication date: 1-Apr-2022
https://doi.org/10.1007/978-3-031-02904-2_1
Chowdhury AAhtinen APieters RVaananen KLamas DSarapuu HŠmorgun IBerget G(2020)User Experience Goals for Designing Industrial Human-Cobot CollaborationProceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society10.1145/3419249.3420161(1-13)Online publication date: 25-Oct-2020
https://dl.acm.org/doi/10.1145/3419249.3420161
Chowdhury AAhtinen AKaipainen KTurunen M(2020)"The superhero of the university"Proceedings of the 23rd International Conference on Academic Mindtrek10.1145/3377290.3377304(1-9)Online publication date: 29-Jan-2020
https://dl.acm.org/doi/10.1145/3377290.3377304
Eriksson MFerwerda B(2019)Towards a User Experience Framework for Business IntelligenceJournal of Computer Information Systems10.1080/08874417.2019.169393661:5(428-437)Online publication date: 18-Dec-2019
https://doi.org/10.1080/08874417.2019.1693936
Kaipainen KAhtinen AHiltunen A(2018)Nice surprise, more present than a machineProceedings of the 22nd International Academic Mindtrek Conference10.1145/3275116.3275137(163-171)Online publication date: 10-Oct-2018
https://dl.acm.org/doi/10.1145/3275116.3275137
Roto VKaasinen EHeimonen TKarvonen HJokinen JMannonen PNousu HHakulinen JLu YSaariluoma PKymäläinen TKeskinen TTurunen MKoskinen HMark GFussell SLampe Cschraefel mHourcade JAppert CWigdor D(2017)Utilizing Experience Goals in Design of Industrial SystemsProceedings of the 2017 CHI Conference on Human Factors in Computing Systems10.1145/3025453.3025620(6993-7004)Online publication date: 2-May-2017
https://dl.acm.org/doi/10.1145/3025453.3025620
Varsaluoma JVäätäjä HWalsh T(2016)Exploring motivational aspects and user experience of mobile mathematics learning service in south africaProceedings of the 20th International Academic Mindtrek Conference10.1145/2994310.2994369(159-168)Online publication date: 17-Oct-2016
https://dl.acm.org/doi/10.1145/2994310.2994369
Hildén EVäätäjä HRoto VUusitalo K(2016)Participatory development of user experience design guidelines for a B2B companyProceedings of the 20th International Academic Mindtrek Conference10.1145/2994310.2994355(49-58)Online publication date: 17-Oct-2016
https://dl.acm.org/doi/10.1145/2994310.2994355
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