Mario A. Moreno-Rocha
Fernando Macias Ruvalcaba
ABSTRACT
The present paper narrates our experience in the development of a critical and complex software system for a state Mexican government. This ill-fated project is still in development but unfortunately it is plagued with a number of issues caused mainly by delays. Several identified factors include an inefficient and ever changing requirements elicitation, UI development without the users' feedback, inefficient procedures, etc., with yields into a low user satisfaction. We believe that a correct and complete implementation of a User Centered Design approach is key for projects like this, especially in a Latin American government environments and organizational cultures like these.
- Cajiga Estrada, Gerardo. 2012. World Bank collaboration with the State of Oaxaca: a new approach to building systems governance. Consulted 2015 from: http://ipmcs.fiu.edu/mayorsconference/pastconferences/2012/presentations/oaxaca.pdfGoogle Scholar
- Standish Group. 1994 The CHAOS Report. Retrieved 2015 from: https://www.projectsmart.co.uk/whitepapers/chaos-report.pdfGoogle Scholar
- Moreno Rocha, Mario. Martínez Sandoval, Carlos. 2014. Developing a Usability Study for Mexican Government Sites: the Case Study of the Portal del Empleo. Retrieved 2015 from: http://dl.acm.org/citation.cfm?id=2676692 Google ScholarDigital Library
- Dray, Susan. 2014 Challenges at the bottom of the pyramid: an ethnographic study of South African mobile users. Retrieved 2015 from: http://dl.acm.org/citation.cfm?id=2559976 Google ScholarDigital Library
Index Terms
- Breaking the UCD Process: The Case Study of a Failed Mexican Government Project
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