skip to main content
10.1145/2851581.2892469acmconferencesArticle/Chapter ViewAbstractPublication PageschiConference Proceedingsconference-collections
abstract

Towards Understanding How Speech Output Affects Navigation System Credibility

Published: 07 May 2016 Publication History

Abstract

Navigation systems are widely used yet little is understood about how aspects of the interaction impact our assessment of these systems. Our work focuses on the speech output, exploring how accent and system errors affect our credibility judgements. Findings from a small-scale pilot study show that destination errors significantly affect user trust and competence assessments of a navigation system. People also rate navigation systems using speech output with a similar accent to their own as more trustworthy than a system using a different accent, irrespective of destination errors made. Future work looks to increase the scale of the study and add further conditions to explore the role of user nationality, accent and the geographical location being navigated on system credibility.

References

[1]
Barry Brown and Eric Laurier. 2012. The Normal Natural Troubles of Driving with GPS. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, ACM, 1621-1630. http://doi.org/10.1145/2207676.2208285
[2]
Nils Dahlbäck, Seema Swamy, Clifford Nass, Fredrik Arvidsson, and Jörgen Skågeby. 2001. Spoken Interaction with Computers in a Native or Non-Native Language Same Or Different? Proceedings INTERACT 2001, 294-301.
[3]
Nils Dahlbäck, QianYing Wang, Clifford Nass, and Jenny Alwin. 2007. Similarity is More Important Than Expertise: Accent Effects in Speech Interfaces. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, ACM, 1553-1556. http://doi.org/10.1145/1240624.1240859
[4]
Chad Edwards, Autumn Edwards, Patric R. Spence, and Ashleigh K. Shelton. 2014. Is that a bot running the social media feed? Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter. Computers in Human Behavior 33: 372-376. http://doi.org/10.1016/j.chb.2013.08.013
[5]
Chad Edwards, Patric R. Spence, Christina J. Gentile, America Edwards, and Autumn Edwards. 2013. How much Klout do you have. .. A test of system generated cues on source credibility. Computers in Human Behavior 29, 5: A12-A16. http://doi.org/10.1016/j.chb.2012.12.034
[6]
Ayako Ikeno and John H. L. Hansen. 2007. The Effect of Listener Accent Background on Accent Perception and Comprehension. EURASIP J. Audio Speech Music Process. 2007, 3: 4:1-4:8. http://doi.org/10.1155/2007/76030
[7]
Brit Susan Jensen, Mikael B. Skov, and Nissanthen Thiruravichandran. 2010. Studying Driver Attention and Behaviour for Three Configurations of GPS Navigation in Real Traffic Driving. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, ACM, 1271-1280. http://doi.org/10.1145/1753326.1753517
[8]
Kenneth A. Lachlan, Patric R. Spence, Autumn Edwards, Katie M. Reno, and Chad Edwards. 2014. If you are quick enough, I will think about it: Information speed and trust in public health organizations. Computers in Human Behavior 33: 377-380. http://doi.org/10.1016/j.chb.2013.08.014
[9]
M. A. Lawrence. 2013. ez: Easy analysis and visualization of factorial experiments. Retrieved from http://CRAN.R-project.org/package=ez
[10]
Gilly Leshed, Theresa Velden, Oya Rieger, Blazej Kot, and Phoebe Sengers. 2008. In-car Gps Navigation: Engagement with and Disengagement from the Environment. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, ACM, 1675-1684. http://doi.org/10.1145/1357054.1357316
[11]
J. C. McCroskey and J. J. Teven. 1999. Goodwill: A Reexamination of the Construct and its Measurement. Communication Monographs 66: 90-103.
[12]
R Core Team. 2014. R: A language and environment for statistical computing. R Foundation for Statistical Computing, Vienna, Austria. Retrieved from http://www.R-project.org/
[13]
Byron Reeves and Clifford Nass. 1998. The Media Equation: How People Treat Computers, Television, and New Media like Real People and Places. Cambridge University Press.
[14]
Florian Schaub, Markus Hipp, Frank Kargl, and Michael Weber. 2013. On Credibility Improvements for Automotive Navigation Systems. Personal Ubiquitous Comput. 17, 5: 803-813. http://doi.org/10.1007/s00779-012-0519-0
[15]
Julia Schreiber. 2009. Bridging the Gap Between Useful and Aesthetic Maps in Car Navigation Systems. Proceedings of the 11th International Conference on Human-Computer Interaction with Mobile Devices and Services, ACM, 51:1-51:4. http://doi.org/10.1145/1613858.1613922
[16]
J. J. Teven and J. C. McCroskey. 1997. The relationship of perceived teacher caring with student learning and teacher evaluation. Communication Education 46: 167-177.
[17]
H. Wickham. 2009. ggplot2: elegant graphics for data analysis.
[18]
The 19 Most Ridiculous Apple Maps Fails. The Huffington Post. Retrieved January 12, 2016 from http://www.huffingtonpost.com/2012/09/20/applemap-fails-ios-6-maps_n_1901599.html

Cited By

View all
  • (2023)"Let's Face It": Investigating User Preferences for Virtual Humanoid Home AssistantsProceedings of the 11th International Conference on Human-Agent Interaction10.1145/3623809.3623821(246-256)Online publication date: 4-Dec-2023
  • (2023)Participatory Design of Virtual Humans for Mental Health Support Among North American Computer Science Students: Voice, Appearance, and the Similarity-attraction EffectACM Transactions on Applied Perception10.1145/361396120:3(1-27)Online publication date: 20-Sep-2023
  • (2022)Can we talk about bruno?Proceedings of the 22nd ACM International Conference on Intelligent Virtual Agents10.1145/3514197.3549694(1-7)Online publication date: 6-Sep-2022
  • Show More Cited By

Index Terms

  1. Towards Understanding How Speech Output Affects Navigation System Credibility

    Recommendations

    Comments

    Information & Contributors

    Information

    Published In

    cover image ACM Conferences
    CHI EA '16: Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems
    May 2016
    3954 pages
    ISBN:9781450340823
    DOI:10.1145/2851581
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

    Sponsors

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 07 May 2016

    Check for updates

    Author Tags

    1. navigation systems
    2. similarity-attraction effect
    3. source credibility
    4. speech output
    5. user experience

    Qualifiers

    • Abstract

    Conference

    CHI'16
    Sponsor:
    CHI'16: CHI Conference on Human Factors in Computing Systems
    May 7 - 12, 2016
    California, San Jose, USA

    Acceptance Rates

    CHI EA '16 Paper Acceptance Rate 1,000 of 5,000 submissions, 20%;
    Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

    Upcoming Conference

    CHI 2025
    ACM CHI Conference on Human Factors in Computing Systems
    April 26 - May 1, 2025
    Yokohama , Japan

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)15
    • Downloads (Last 6 weeks)1
    Reflects downloads up to 20 Jan 2025

    Other Metrics

    Citations

    Cited By

    View all
    • (2023)"Let's Face It": Investigating User Preferences for Virtual Humanoid Home AssistantsProceedings of the 11th International Conference on Human-Agent Interaction10.1145/3623809.3623821(246-256)Online publication date: 4-Dec-2023
    • (2023)Participatory Design of Virtual Humans for Mental Health Support Among North American Computer Science Students: Voice, Appearance, and the Similarity-attraction EffectACM Transactions on Applied Perception10.1145/361396120:3(1-27)Online publication date: 20-Sep-2023
    • (2022)Can we talk about bruno?Proceedings of the 22nd ACM International Conference on Intelligent Virtual Agents10.1145/3514197.3549694(1-7)Online publication date: 6-Sep-2022
    • (2022)“I Want It That Way”: Exploring Users’ Customization and Personalization Preferences for Home AssistantsExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3519843(1-8)Online publication date: 27-Apr-2022
    • (2021)Effects of Virtual Humans' Gender and Spoken Accent on Users' Perceptions of Expertise in Mental Wellness ConversationsProceedings of the 21st ACM International Conference on Intelligent Virtual Agents10.1145/3472306.3478367(68-75)Online publication date: 14-Sep-2021
    • (2021)Eliciting and Analysing Users’ Envisioned Dialogues with Perfect Voice AssistantsProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445536(1-15)Online publication date: 6-May-2021
    • (2019)NaviBikeProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300850(1-12)Online publication date: 2-May-2019
    • (2019)Voice as a Design MaterialProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300833(1-14)Online publication date: 2-May-2019
    • (2017)"What can i help you with?"Proceedings of the 19th International Conference on Human-Computer Interaction with Mobile Devices and Services10.1145/3098279.3098539(1-12)Online publication date: 4-Sep-2017

    View Options

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Media

    Figures

    Other

    Tables

    Share

    Share

    Share this Publication link

    Share on social media