Sebastian Dürr
ABSTRACT
This literature review focusses research on Enterprise Social Media (ESM) and its use within virtual teams. The paper includes results from 38 articles outlining the existing body of knowledge and showing the steady progress in this research field. Previous literature often thematizes the external use of social media and technological aspects, but this research concentrates on the internal collaborative use, its challenges, related determinants, managerial implications and its impact on business. Existing research illustrates key factors in each of the previously mentioned subjects. However, as research should consider the entire field, a research agenda for further studies in this ESM topic is developed.
- Aral, S. et al. 2013. Social Media and Business Transformation: A Framework for Research. Information Systems Research. 24, 1 (Mar. 2013), 3--13.Google Scholar
Cross Ref
- Baumard, P. 2002. Tacit knowledge in professional firms: the teachings of firms in very puzzling situations. Journal of Knowledge Management. 6, 2 (2002), 135--151.Google ScholarCross Ref
- Beinhauer, M. 2010. Revolution 2.0 - Organizational Impact of Social Media on Society and Enterprises. International Scientific Conference XI. 7 (Mar. 2010), 10--14.Google Scholar
- Brake, T. 2006. Leading Global Virtual Teams. Industrial and Commercial Training. 38, 3 (2006), 116--121.Google ScholarCross Ref
- Vom Brocke, J. et al. 2009. Reconstructing the Giant: On the Importance of Rigour in Documenting the Literature Search Process. 17th European Conference on Information Systems. (2009), 2206--2217.Google Scholar
- Chui, M. et al. 2012. The Social Economy: Unlocking Value And Productivity Through Social Technologies. McKinsey Global Institute. July (2012), 1--18.Google Scholar
- Conklin, J. and Jeff Conklin 2005. Dialogue mapping: building shared undestading of wicked problems. Dialogue Mapping: Building Shared Understanding of Wicked Problems. John Wiley & Sons. 1--25. Google ScholarDigital Library
- Cottone, P. et al. 2007. "Solving" ambiguity in the virtual space: communication strategies in a collaborative virtual environment. Cognition, Technology & Work. 11, 2 (2007), 151--163. Google ScholarDigital Library
- Cottone, P. et al. 2009. "Solving" ambiguity in the virtual space: communication strategies in a collaborative virtual environment. Cognition, Technology & Work. 11, 2 (2009), 151--163. Google ScholarDigital Library
- Cross, R. et al. 2010. How Organizational Network Analysis Facilitated Transition From Regional To A Global IT Function. MIS Quarterly Executive. 9, 3 (Sep. 2010), 133--145.Google Scholar
- David, G.C. et al. 2008. Integrated collaboration across distributed sites: the perils of process and the promise of practice. Journal of Information Technology. 23, 1 (2008), 44--54.Google ScholarCross Ref
- Eckhardt, A. et al. 2015. The effect of personality on IT personnel's job-related attitudes: Establishing a dispositional model of turnover intention across IT job types. Journal of Information Technology. 31, 1 (2015), 48--66.Google ScholarCross Ref
- Eom, M. 2009. Cross-cultural virtual team and its key antecedents to success. The Journal of Applied Business and Economics. 10, 1 (2009), 1--14.Google Scholar
- Fedorowicz, J. et al. 2008. Creativity, Innovation and E-Collaboration. International Journal of e-Collaboration. 4, 4 (2008), 1--11.Google ScholarCross Ref
- Fruchter, R. et al. 2010. Tension between perceived collocation and actual geographic distribution in project teams. Ai & Society. 25, 2 (2010), 183--192. Google ScholarDigital Library
- Garmestani, A.S. and Benson, M.H. 2013. A Framework for Resilience-based Governance of Social-Ecological. Ecology and Society. 18, 1 (2013).Google Scholar
- Gibson, C.B. et al. 2014. Where Global and Virtual Meet: The Value of Examining the Intersection of These Elements in Twenty-First-Century Teams. Annual Review of Organizational Psychology and Organizational Behavior. 1, 1 (2014), 217--244.Google ScholarCross Ref
- Gibson, C.B. and Gibbs, J.L. 2006. Unpacking the Concept of Virtuality : on Team Innovation. Administrative Science Quarterly. 51, (2006), 451--495.Google Scholar
- Harper, F.M. et al. 2007. Social Comparisons to Motivate Contributions to an Online Community. Persuasive Technology. 4744, (2007), 148--159. Google ScholarDigital Library
- Herbsleb, J.D. et al. 2002. Introducing Instant Messaging and Chat in the Workplace. Proceedings of the Conference on Human Factors in Computing Systems (CHI'02). (2002), 171--178. Google ScholarDigital Library
- Ibarra, H. and Hansen, M.T. 2011. Are you a collaborative leader? Harvard business review. 89, 7--8 (2011).Google Scholar
- Kane, G.C. 2015. Enterprise Social Media: Current Capabilities and Future Possibilities. MIS Quarterly Executive. 14, 1 (Mar. 2015), 1--16.Google Scholar
- Kim, G. et al. 2011. IT Capabilities, Process-Oriented Dynamic Capabilities, and Firm Financial Performance. Journal of the Association for Information Systems. 12, 7 (Jul. 2011), 487--517.Google ScholarCross Ref
- Kim, S. and Lee, H. 2006. The Impact of Organizational Context and Information Technology on Employee Knowledge-Sharing Capabilities. Public Administration Review. 66, 3 (May 2006), 370--385.Google ScholarCross Ref
- Kirkman, B.L. et al. 2004. The Impact of Team Empowerment on Virtual Team Performance: The Moderating Role of Face-To-Face Interaction. Academy of Management Journal. 47, 2 (2004), 175--192.Google ScholarCross Ref
- Kiron, D. et al. 2013. Social Business: Shifting Out of First Gear. MIT Sloan Management Review. (2013).Google Scholar
- Kotlarsky, J. and Oshri, I. 2005. Social ties, knowledge sharing and successful collaboration in globally distributed system development projects. European Journal of Information Systems. December 2004 (2005), 37--48. Google ScholarDigital Library
- von Krogh, G. 2012. How does social software change knowledge management? Toward a strategic research agenda. The Journal of Strategic Information Systems. 21, 2 (2012), 154--164. Google ScholarDigital Library
- Laumer, S. et al. 2015. User personality and resistance to mandatory information systems in organizations: a theoretical model and empirical test of dispositional resistance to change. Journal of Information Technology. (2015), 1--16.Google Scholar
- Laumer, S. et al. 2016. Work routines as an object of resistance during information systems implementations: Theoretical foundation and empirical evidence. European Journal of Information Systems. Forthcomin, (2016).Google Scholar
- Leonardi, P.M. et al. 2013. Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations. Journal of Computer-Mediated Communication. 19, 1 (2013), 1--19.Google ScholarCross Ref
- Leonardi, P.M. 2014. Social Media, Knowledge Sharing, and Innovation: Toward a Theory of Communication Visibility. Information Systems Research. 25, 4 (Dec. 2014), 796--816. Google ScholarDigital Library
- Leonardi, P.M. 2013. When does technology use enable network change in organizations? A comparative study of feature use and shared affordances. MIS Quarterly. 37, 3 (Sep. 2013), 749--775. Google ScholarDigital Library
- Lombard, M. and Ditton, T. 1997. At the Heart of It All: The Concept of Presence. Journal of Computer-Mediated Communication. 3, 2 (1997), 0.Google ScholarCross Ref
- Lowry, P.B. et al. 2013. Evaluating Journal Quality and the Association for Information Systems Senior Scholars' Journal Basket Via Bibliometric Measures: Do Expert Journal Assessments Add Value? MIS Quarterly. 37, 4 (2013), 993--1012. Google ScholarDigital Library
- Maier, C. et al. 2015. The Effects of Technostress and Switching-Stress on Discontinued Use of Social Networking Services: A Study of Facebook Use. Information Systems Journal. 25, 3 (2015), 275--308. Google ScholarDigital Library
- Maier, C. et al. 2015. Who really quits? A longitudinal analysis of voluntary turnover among IT personnel. ACM SIGMIS Database. 46, 4 (2015), 26--47. Google ScholarDigital Library
- Nuyens, G. 2009. Advanced Collaboration Techniques for More Effective Management. Public Manager. 38, 3 (2009), 14--18.Google Scholar
- Osch, W. Van et al. 2015. Enterprise Social Media: Challenges and Opportunities for Organizational Communication and Collaboration. 48th Hawaii International Conference on System Sciences Enterprise (2015), 763--772. Google ScholarDigital Library
- Osch, W. Van 2012. The Duality of Social Media : Structuration and Socialization through Organizational Communication The Duality of Social Media : Structuration and Socialization through Organizational Communication. Special Interest Group on Human-Computer Interaction (2012), 1--6.Google Scholar
- Pyöriä, P. 2009. Virtual collaboration in knowledge work: from vision to reality. Team Performance Management: An International Journal. 15, 7/8 (2009), 366--381.Google ScholarCross Ref
- Rashid, A.M. et al. 2006. Motivating participation by displaying the value of contribution. ACM Conference on Human Factors in Computing Systems. (2006), 955--958. Google ScholarDigital Library
- Ray, D. 2014. Overcoming cross-cultural barriers to knowledge management using social media. Journal of Enterprise Information Management. 27, 1 (Feb. 2014), 45--55.Google ScholarCross Ref
- Richter, D. et al. 2011. Internet Social Networking. Business & Information Systems Engineering. 3, 2 (2011), 89--101.Google ScholarCross Ref
- Robert Lionel P., J. et al. 2008. Social Capital and Knowledge Integration in Digitally Enabled Teams. Information Systems Research. 19, 3 (Sep. 2008), 314--334.Google Scholar
- Roy, S. 2012. Virtual Collaboration: The Skills Needed to Collaborate in a Virtual Environment. Journal of Internet Social Networking & Virtual Communities. 2012, (2012), 1--8.Google ScholarCross Ref
- Sarker, S. and Sahay, S. 2004. Implications of space and time for distributed work: an interpretive study of US-Norwegian systems development teams. European Journal of Information Systems. 13, 1 (2004), 3--20. Google ScholarDigital Library
- Shachaf, P. 2005. Bridging cultural diversity through e-mail. Journal of Global Information Technology Management. 8, (2005), 46--60.Google Scholar
- Skeels, M.M. and Grudin, J. 2009. When Social Networks Cross Boundaries?: A Case Study of Workplace Use of Facebook and LinkedIn. Group. 10, 3 (2009), 95--103. Google ScholarDigital Library
- Smith, P.G. and Blanck, E.L. 2002. From experience: Leading dispersed teams. Journal of Product Innovation Management. 19, 4 (2002), 294--304.Google ScholarCross Ref
- Subramaniam, N. et al. 2013. Exploring social network interactions in enterprise systems: the role of virtual co-presence. Information Systems Journal. 23, 6 (Nov. 2013), 475--499.Google ScholarCross Ref
- Suduc, A.-M. et al. 2009. Exploring Multimedia Web Conferencing. Informatica Economica. 13, 3 (2009), 5--17.Google Scholar
- Torraco, R.J. 2005. Writing Integrative Literature Reviews: Guidelines and Examples. Human Resource Development Review. 4, 3 (2005), 356--367.Google ScholarCross Ref
- Treem, J.W. and Leonardi, P.M. 2012. Communication Yearbook, 36 (2012). (2012).Google Scholar
- Volpe, C.E. et al. 1996. The impact of cross-training on team functioning: an empirical investigation. Human factors. 38, 1 (1996), 87--100.Google Scholar
- Webster, J. and Watsons, R.T. 2002. Analyzing the Past to Prepare for the Future: Writing a Literature Review. MIS Quarterly. Google ScholarDigital Library
- Wenger, E.C. and Snyder, W.M. 2000. Communities of practice: The organizational frontier. Harvard Business Review. 78, (2000), 139--145.Google Scholar
- Yamauchi, Y. and Swanson, E.B. 2010. Local assimilation of an enterprise system: Situated learning by means of familiarity pockets. Information and Organization. 20, 3--4 (Jul. 2010), 187--206. Google ScholarDigital Library
Index Terms
- A Literature Review on Enterprise Social Media Collaboration in Virtual Teams: Challenges, Determinants, Implications and Impacts
Recommendations
The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments
This study examines the influence of the tertius iungens orientation on knowledge-sharing activities and individual job performance within enterprise social media environments. The empirical analysis reveals that knowledge self-efficacy, social ...
Enterprise Social Media: Challenges and Opportunities for Organizational Communication and Collaboration
HICSS '15: Proceedings of the 2015 48th Hawaii International Conference on System SciencesGiven the large investments in Enterprise Social Media technologies in organizational settings, this paper sets out to explore the challenges and opportunities that ESM technologies provide for organizational communication. Merging existing conceptual ...
The Impact of Enterprise Social Media on Task Performance in Dispersed Teams
HICSS '15: Proceedings of the 2015 48th Hawaii International Conference on System SciencesThis study examines the impact of enterprise social media on the workplace. Drawing on the theory of virtuality and the structure-content framework of social networks, we develop a multi-level research model focused on the extent to which individuals' ...
Comments