skip to main content
10.1145/2912160.2912201acmotherconferencesArticle/Chapter ViewAbstractPublication Pagesdg-oConference Proceedingsconference-collections
research-article

Storytelling on the implementation of a Decentralized Model for Software Development in a Brazilian Government Body

Published: 08 June 2016 Publication History

Abstract

The ability to learn is one of the great challenges faced by organizations. The choice of data and information elements in a process of learning is vital for the process that will build the communication and formation of knowledge. The purpose of the article was to write a learning history about the creation and implementation of a Decentralized Model of Software Development and the incorporation of derived tools of this model in the portfolio solutions of a public organization, in order to increase the level of maturity of IT governance. A case study was used as a research method with mixed techniques, such as bibliographic review, documentary review, interviews, application of questionnaires, and participant observation. A story was written from the account of a group of people involved in the implementation of a Decentralized Development Model at the TCU. As results from project implementation it was possible to observe: an increase in the rate of satisfaction of IT clients with the attention given to their demands; an increase in the response capacity of the IT area; a standardization of the development environment for departmental applications; a reduction of costs for application development; and an increase in security of storage of business information. Also, the production of the story allowed the recording and dissemination, both internally and externally, of the organizational experience, promoting organizational learning.

References

[1]
Drucker, Peter F. 1988. The Coming of the New Organization. In Harvard Business Review on Knowledge Management. Harvard Business School Press. pp. 1--19.
[2]
Krogh, Georg Von; Ichijo, Kazuo; Nonaka, Ikujiro. 2001. Facilitando a criação de conhecimento: Reinventando a empresa com o poder de inovação contínua. Campus, Rio de Janeiro, RJ.
[3]
Senge, P. M. 1997. O novo trabalho do líder: Construindo organizações que aprendem. Futura, São Paulo, SP.
[4]
Senge, Peter; Kleiner, Art; Roberts, Charlotte; Ross, Richard; Roth, George; Smith, Bryan. 199. A dança das mudanças. 7th Ed. Campus, Rio de Janeiro, RJ. 676 p.
[5]
Lucena Filho, G. J., Campos, R. P., Oliveira, S. C., & Morales, M. 2008. Históórias de aprendizagem e gestão organizacional: uma abordagem ontológica e hermenêutica. Ciência da Informação. Brasília, v. 37, n. 2, p. 43--57.
[6]
Argyris, Chris. 1993. Kwowledge for action: a guide to overcoming barriers to organizational change. Jossey-Bass, San Francisco.
[7]
BRASIL. 2012. Tribunal de Contas da União. TCU Resolution No. 253. Estrutura e funcionamento do TCU, 2012. Accessed on November 16th 2013 at: http://www.tcu.gov.br/Consultas/Juris/Docs/judoc/Resol/20121213/RES2012-253.rtf.
[8]
Lieberman, H; Patern, F; Wulf, V. 2006. End-user Development, volume 9 of Human Computer Interaction Series. Springer, Dordrecht.
[9]
BRASIL. 2015. Tribunal de Contas da União. Desenvolvimento departamental de sistemas. Available at: http://portal.tcu.gov.br/comunidades/desenvolvimento-descentralizado-de-solucoes-de-ti/home/
[10]
O. C. Videira Jr, R. M. C. Figueiredo, E. Venson. 2014. Instrumento de Governança de TI para o Modelo de Desenvolvimento Descentralizado de Sistemas num Órgão Público Federal In: 11th CONTECSI International Conference on Information Systems and Technology Management, Sao Paulo.
[11]
Lewis, G. A. 2010. Emerging Technologies for Software-Reliant Systems of Systems. TECHNICAL NOTE CMU/SEI-2010-TN-019. Available at:http://resources.sei.cmu.edu/assetfiles/TechnicalNote/2010_004_001_15182.pdf.
[12]
Goh, S.; Richards, G. 1997. Benchmarking the learning capability of organizations. European Management Journal, vol. 15, n. 5, p. 575--583. (Oct. 1997).
[13]
Hult, G.; Tomas M.; Ferrell, O. C. 1997. Global organization learning capacity in purchasing. Journal of Business Research, v. 6, n. 2, p. 97--11, 1997.
[14]
Hult, G. T. M.; Junior, D. J. K.; Reus, T. H. 2001. Organizational learning capacity and internal customer orientation within strategic sourcing units. Journal of Quality Management, v. 6, n. 2, p. 173--192.
[15]
Jerez-Gómez, P.; Céspede-Lorente, J.; Valle-Cabrera, R. 2005. Organizational learning capability: a proposal of measurement. Journal of Business Research, v. 58, n. 6, p. 715--725.
[16]
Choo, C. W. 1998. Information management for the intelligent organization -- The art of scanning the environment. Second Edition, ASIS -- American Society for Information Science and Technology, Medford, NJ.
[17]
Argyris, C., Schön, D. 1978. Organizational Learning: A Theory Of Action Perspective. Massachusetts, Addison-Wesley Publishing Company, 1978. ISBN 0-201-00174-8.
[18]
Argyris, C. 2004. Reasons and Rationalizations: The Limits to Organizational Knowledge, Oxford University Press, 2004.
[19]
Bradbury, H., Mainemelis, C. 2001. Learning history and organizational praxis. Journal of Management Inquiry, vol. 10, issue 4, págs. 340--357.
[20]
Torres, A. H. de Souza. 2006. Captura e disseminação do conhecimento em projetos de software. Brasília, 2005. 149 p. Dissertação (Mestrado em Gestão do Conhecimento e Tecnologia da Informação) -- Universidade Católica de Brasília, Brasília, 2006.
[21]
Kleiner, Art; Roth, George. Field Manual for the Learning Historian. Chapter one: Introduction to Learning History theory and practice. The Learning History Research Project. 1996. Available at: https://c.ymcdn.com/sites/www.solonline.org/resource/resm gr/docs/fieldmanualpreview.pdf
[22]
Silva Neto, N. de Souza. 2005. História de aprendizado aplicada a um programa de melhoria contínua do processo de software. Brasília. 111 p. Dissertação (Mestrado em Gestão do Conhecimento e Tecnologia da Informação) -- Universidade Católica de Brasília, Brasília, 2005.
[23]
Brusamolin, V.; Moresi, E. 2008. Narrativas de Histórias: um estudo preliminar na gestão de projetos de tecnologia da informação. Ciência da Informação. Brasília, v. 37, n. 1, p. 37--52, jan/abr. 2008.
[24]
Wende, Erik; Schwabe, Gerhard; Philip, Tom; King, Gregory. 2013. Why They do not Understand -- a Model of Knowledge Discourse in the Transition Phase of Globally Distributed Projects. 46th Hawaii International Conference on System Sciences.
[25]
MACLEOD, Maureen; DAVIDSON, Elizabeth. 2007. Organizational Storytelling and Technology Innovation. Proceedings of the 40th Hawaii International Conference on System Sciences.
[26]
Nielsen, Lene; Madsen, Sabine. 2006. Storytelling as Method for Sharing Knowledge across IT Projects. Proceeding of the 39th Hawaii International Conference on System Sciences.
[27]
Desouza, Kevin C.; Dingsøyr, Torgeir; Awazu, Yukika. 2005. Experiences with conducting projects postmortems: reports vs. stories and practitioner perspective. In. 38th Hawaii International Conference on System Sciences, US. Proceedings. 2005. p. 233--243.
[28]
Kleiner, A.; Roth, G. 2000. Oil change: Perspectives on Corporate Transformation (The Learning History Library). Oxford University Press, Inc, New York.
[29]
Roth, George Lothar, and Art Kleiner. 1996. The learning initiative at the AutoCo Epsilon Program: 1991--1994. Centre for Organizational Learning, MIT Sloan School of Management.
[30]
André, M. A multinational case study on using diverse feedback types applied to introductory programming learning. 2013 Revista FAEEBA -- Educação e Contemporaneidade, Salvador, v. 22, no. 40, p. 95--103, jul/dez,. 2013.
[31]
Brasil. 2011. Tribunal de Contas da União. Planejamento estratégico: construindo o TCU do futuro. Accessed on November 16th 2013 at: http://portal2.tcu.gov.br/portal/page/portal/TCU/planejamentogestao/planejamento2011/index.html
[32]
Brasil. 2012. Tribunal de Contas da União. Plano Diretor 2011-2012. PORTARIA-CCG No 14-26/MAR/2012 Aprova o Plano Diretor de Tecnologia da Informação para o biênio 2011--2012. http://portal2.tcu.gov.br/portal/pls/portal/docs/1/2495085.PDF
[33]
Instituto Brasileiro de Governança Corporativa -- IBGC. 2009. Código das Melhores Práticas de Governança Corporativa (4а ed.). São Paulo. Acesso em novembro, 2012. Disponível em: http://www.ibgc.org.br/CodigoMelhoresPraticas.aspx
[34]
Brasil. 2011b. Tribunal de Contas da União. TCU Resolution No. 247. Política de Governança de TI do TCU. Acessed on March 10th, 2013, at: https://contas.tcu.gov.br/juris/Web/Juris/ConsultarTextual2/Index.faces?textoPesquisa=RES2011-247
[35]
P., Weill, J. W. Ross. IT Governance: how top performers manage IT decision rights for superior results. Boston, Massachusetts, USA: Harvard Business School Press.
[36]
P. A. M. de Carvalho. Um modelo de desenvolvimento descentralizado de sistemas: dando poder ao usuário e ampliando a Governança de TI. Brasil. Tribunal de Contas da União. Presentation. Available at: http://portal2.tcu.gov.br/portal/pls/portal/docs/1/2395121.PPT

Cited By

View all
  • (2021)Organizational Strategies for End-User Development—A Systematic Literature MappingInformatics10.3390/informatics80100158:1(15)Online publication date: 28-Feb-2021
  • (2020)Data Mining in the Contractual Management of the Brazilian Ministry of Health: A Case Study17th International Conference on Information Technology–New Generations (ITNG 2020)10.1007/978-3-030-43020-7_27(201-210)Online publication date: 12-May-2020
  • (2019)Proposal of an Implementation Methodology of ICT ProcessesInformation10.3390/info1011032710:11(327)Online publication date: 23-Oct-2019
  • Show More Cited By
  1. Storytelling on the implementation of a Decentralized Model for Software Development in a Brazilian Government Body

    Recommendations

    Comments

    Information & Contributors

    Information

    Published In

    cover image ACM Other conferences
    dg.o '16: Proceedings of the 17th International Digital Government Research Conference on Digital Government Research
    June 2016
    532 pages
    ISBN:9781450343398
    DOI:10.1145/2912160
    © 2016 Association for Computing Machinery. ACM acknowledges that this contribution was authored or co-authored by an employee, contractor or affiliate of a national government. As such, the Government retains a nonexclusive, royalty-free right to publish or reproduce this article, or to allow others to do so, for Government purposes only.

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 08 June 2016

    Permissions

    Request permissions for this article.

    Check for updates

    Author Tags

    1. End-User Development
    2. corporate governance
    3. learning story.
    4. public sector
    5. storytelling

    Qualifiers

    • Research-article
    • Research
    • Refereed limited

    Conference

    dg.o '16

    Acceptance Rates

    Overall Acceptance Rate 150 of 271 submissions, 55%

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)5
    • Downloads (Last 6 weeks)0
    Reflects downloads up to 27 Jan 2025

    Other Metrics

    Citations

    Cited By

    View all
    • (2021)Organizational Strategies for End-User Development—A Systematic Literature MappingInformatics10.3390/informatics80100158:1(15)Online publication date: 28-Feb-2021
    • (2020)Data Mining in the Contractual Management of the Brazilian Ministry of Health: A Case Study17th International Conference on Information Technology–New Generations (ITNG 2020)10.1007/978-3-030-43020-7_27(201-210)Online publication date: 12-May-2020
    • (2019)Proposal of an Implementation Methodology of ICT ProcessesInformation10.3390/info1011032710:11(327)Online publication date: 23-Oct-2019
    • (2018)Best Practices Kits for the ICT Governance Process within the Secretariat of State-Owned Companies of Brazil and Regarding these Public CompaniesInformation10.3390/info90601419:6(141)Online publication date: 9-Jun-2018
    • (2018)PeticGovProceedings of the Euro American Conference on Telematics and Information Systems10.1145/3293614.3293636(1-8)Online publication date: 12-Nov-2018

    View Options

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Figures

    Tables

    Media

    Share

    Share

    Share this Publication link

    Share on social media