research-article

Seven Words You Can't Say on Answerbag: Contested Terms and Conflict in a Social Q&A Community

Author:

Rich GazanAuthors Info & Claims

HT '16: Proceedings of the 27th ACM Conference on Hypertext and Social Media

Pages 27 - 36

https://doi.org/10.1145/2914586.2914603

Published: 10 July 2016 Publication History

Abstract

On a social Q&A site with thousands of transactions per day, what constitutes inappropriate content is not always obvious. In virtual communities such as this, users largely define and continuously renegotiate what constitutes appropriate participation, and moderators must allow healthy debate while curbing conflict. This paper presents an empirical analysis of Answerbag, a social Q&A site where moderators combined content analysis and transaction log analysis with information retrieval principles to identify non-obvious words associated with reported and unreported instances of conflict on the site. Content and transaction log analysis revealed the processes by which Answerbag users negotiated the meaning of contested terms, and suggested instances when conflict was a positive force for the community.

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Cited By

Fichman PBrill R(2021)The Impact of Question Type and Topic on Misinformation and Trolling on Yahoo! AnswersDiversity, Divergence, Dialogue10.1007/978-3-030-71305-8_10(127-140)Online publication date: 19-Mar-2021
https://doi.org/10.1007/978-3-030-71305-8_10
Fichman PVaughn M(2021)The relationships between misinformation and outrage trolling tactics on two Yahoo! Answers categoriesJournal of the Association for Information Science and Technology10.1002/asi.24497Online publication date: 21-May-2021
https://doi.org/10.1002/asi.24497
Guy IShapira BCollins-Thompson KMei QDavison BLiu YYilmaz E(2018)From Royals to VegansThe 41st International ACM SIGIR Conference on Research & Development in Information Retrieval10.1145/3209978.3210058(835-844)Online publication date: 27-Jun-2018
https://dl.acm.org/doi/10.1145/3209978.3210058

Index Terms

Seven Words You Can't Say on Answerbag: Contested Terms and Conflict in a Social Q&A Community
1. Human-centered computing
  1. Collaborative and social computing
    1. Empirical studies in collaborative and social computing

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cover image ACM Conferences

HT '16: Proceedings of the 27th ACM Conference on Hypertext and Social Media

July 2016

354 pages

ISBN:9781450342476

DOI:10.1145/2914586

General Chairs:
Jamie Blustein
Dalhousie University, Canada
,
Eelco Herder
L3S Research Center, Germany
,
Program Chairs:
Jessica Rubart
OWL University of Applied Sciences, Germany
,
Helen Ashman
University of South Australia

Copyright © 2016 ACM.

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SIGWEB: ACM Special Interest Group on Hypertext, Hypermedia, and Web

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New York, NY, United States

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Published: 10 July 2016

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HT '16: 27th ACM Conference on Hypertext and Social Media

July 10 - 13, 2016

Nova Scotia, Halifax, Canada

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HT '16 Paper Acceptance Rate 16 of 54 submissions, 30%;

Overall Acceptance Rate 378 of 1,158 submissions, 33%

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Cited By

Fichman PBrill R(2021)The Impact of Question Type and Topic on Misinformation and Trolling on Yahoo! AnswersDiversity, Divergence, Dialogue10.1007/978-3-030-71305-8_10(127-140)Online publication date: 19-Mar-2021
https://doi.org/10.1007/978-3-030-71305-8_10
Fichman PVaughn M(2021)The relationships between misinformation and outrage trolling tactics on two Yahoo! Answers categoriesJournal of the Association for Information Science and Technology10.1002/asi.24497Online publication date: 21-May-2021
https://doi.org/10.1002/asi.24497
Guy IShapira BCollins-Thompson KMei QDavison BLiu YYilmaz E(2018)From Royals to VegansThe 41st International ACM SIGIR Conference on Research & Development in Information Retrieval10.1145/3209978.3210058(835-844)Online publication date: 27-Jun-2018
https://dl.acm.org/doi/10.1145/3209978.3210058

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