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Abstract
Knowledge Management is in the midst of a revolution. Traditional KM approaches have failed to meet the challenges posed by Big Data, mobility, social media, and customer demands. That's because the knowledge critical for customer service is everywhere, and new approaches are required to tap into its value.
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Acceptance Rates
KMO '16 Paper Acceptance Rate 47 of 96 submissions, 49%;
Overall Acceptance Rate 47 of 96 submissions, 49%
Year | Submitted | Accepted | Rate |
---|---|---|---|
KMO '16 | 96 | 47 | 49% |
Overall | 96 | 47 | 49% |