research-article

Critical Look at the User-Centered Design Competencies

Authors:

Mika P. NieminenAuthors Info & Claims

NordiCHI '16: Proceedings of the 9th Nordic Conference on Human-Computer Interaction

Article No.: 20, Pages 1 - 10

https://doi.org/10.1145/2971485.2971506

Published: 23 October 2016 Publication History

Abstract

Public sector services are going through an extensive digital reformation, which intends to improve the quality of these services. A user-centered design (UCD) approach and UCD skills are required if citizens are involved in the public e-services' development. In this paper we present a study in which we utilized the UCD Competency Model. The data for the study was collected in interviews with key informants from three exemplary public digital service projects. We used Critical Discourse Analysis methodology to reveal interviewees' explicit opinions and underlying assumptions about UCD competencies among stakeholder groups. Our results indicate that public servants have favorable ethos and willingness to invest on UCD. Still, there is a need to reconsider the citizens' role as genuine participants. The study also served as validation of the UCD Competency model, uncovering some flaws but also proving it adaptable in the field as a thought-provoking trigger of change.

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Cited By

Latupeirissa JDewi NPrayana ISrikandi MRamadiansyah SPramana I(2024)Transforming Public Service Delivery: A Comprehensive Review of Digitization InitiativesSustainability10.3390/su1607281816:7(2818)Online publication date: 28-Mar-2024
https://doi.org/10.3390/su16072818

Index Terms

Critical Look at the User-Centered Design Competencies
1. Human-centered computing
  1. Human computer interaction (HCI)
2. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems
      1. Project and people management

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cover image ACM Other conferences

NordiCHI '16: Proceedings of the 9th Nordic Conference on Human-Computer Interaction

October 2016

1045 pages

ISBN:9781450347631

DOI:10.1145/2971485

General Chairs:
Staffan Björk
University of Gothenburg
,
Eva Eriksson
Chalmers University of Technology
,
Program Chairs:
Morten Fjeld
Chalmers University of Technology
,
Susanne Bødker
University of Aarhus
,
Publications Chairs:
Wolmet Barendregt
University of Gothenburg
,
Mohammad Obaid
Chalmers University of Technology

Copyright © 2016 ACM.

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Chalmers University of Technology
SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 23 October 2016

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NordiCHI '16

NordiCHI '16: 9th Nordic Conference on Human-Computer Interaction

October 23 - 27, 2016

Gothenburg, Sweden

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NordiCHI '16 Paper Acceptance Rate 58 of 231 submissions, 25%;

Overall Acceptance Rate 379 of 1,572 submissions, 24%

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Cited By

Latupeirissa JDewi NPrayana ISrikandi MRamadiansyah SPramana I(2024)Transforming Public Service Delivery: A Comprehensive Review of Digitization InitiativesSustainability10.3390/su1607281816:7(2818)Online publication date: 28-Mar-2024
https://doi.org/10.3390/su16072818

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