Holger Klapperich
Marc Hassenzahl
ABSTRACT
Technology is able to free people from daily chores and to empower activities, which had not been possible before. At the same time, technology, especially automation, causes many mundane and potentially meaningful activities to disappear. In this sense, each convenient "enhancement" could also be understood as an experiential "amputation." This paper presents an exploration of an approach to automation, which seeks to reconcile the advantages of automation with meaningful experience. Hotzenplotz is an electrical coffee grinder combined with a functionally unnecessary manual interaction to create meaning. We empirically compared Hotzenplotz to an off-the-shelf manual and electrical grinder and found the resulting experience to be more fulfilling than the electric grinder and at least as fulfilling as the manual grinder, in terms of, for example, affective experience, meaning, and fulfillment of psychological needs. Hotzenplotz as a viable example of the subtle role an experience-oriented approach to the design of technology can play in shaping our everyday lives.
- Aporta, C. and Higgs, E. 2005. Satellite culture: global positioning systems, Inuit wayfinding, and the need for a new account of technology. Current Anthropology 46, 5: 729--753.Google Scholar
Cross Ref
- Brynjolfsson, E. and McAfee, A. 2014. The second machine age: Work, progress, and prosperity in a time of brilliant technologies. WW Norton & Company, New York. Google ScholarDigital Library
- Calvo, R. A. and Peters, D. 2014. Positive computing: Technology for wellbeing and human potential. MIT Press, Cambridge. Google ScholarDigital Library
- Carr, N. 2014. The glass cage: Automation and us. WW Norton & Company, New York. Google ScholarDigital Library
- Desmet, P. and Hassenzahl, M. 2012. Towards happiness: Possibility-driven design. In Human-computer interaction: The agency perspective, Zacarias, M. and de Oliveira, J. V. (eds.). Springer Berlin, 3--27.Google Scholar
- Desmet, P. and Pohlmeyer, A. E. 2013. Positive design: An introduction to design for subjective well-being. International Journal of Design 7, 3: 5--19.Google Scholar
- Friedrichs, J. 2015. Entschleunigung: Die Welt ist mir zu viel. Retrieved April 13, 2016 from http://www.zeit.de/zeitmagazin/2015/01/entschleunigung-biedermeier-handarbeit-stressabbauGoogle Scholar
- Fuad-Luke, A. 2008. Slow design. In Design Dictionary, Erlhoff, M. and Marshall, T. (eds.). Birkhäuser, Basel, 361--363.Google Scholar
- Hallnäs, L. and Redström, J. 2001. Slow technology--designing for reflection. In Personal and ubiquitous computing 5, 3: 201--212. Google ScholarDigital Library
- Hassenzahl, M. 2010. Experience design: Technology for all the right reasons. Morgan & Claypool. Google ScholarDigital Library
- Hassenzahl, M., Eckoldt, K., Diefenbach, S., Laschke, M., Lenz, E. and Kim, J. 2013. Designing moments of meaning and pleasure. Experience design and happiness. International Journal of Design 7, 3: 21--31.Google ScholarCross Ref
- Hassenzahl, M., Diefenbach, S. and Göritz, A. 2010. Needs, affect, and interactive products--Facets of user experience. Interacting with computers 22, 5: 353--362. Google ScholarDigital Library
- Hassenzahl, M. and Klapperich, H. 2014. Convenient, clean, and efficient? The experiential costs of everyday automation. In Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational, (NordiCHI 2014), 21--30. http://dx.doi.org/10.1145/2639189.2639248 Google ScholarDigital Library
- Hassenzahl, M. and Monk, A. 2010. The inference of perceived usability from beauty. Human--Computer Interaction 25, 3: 235--260.Google ScholarCross Ref
- Hassenzahl, M., Wiklund-Engblom, A., Bengs, A., Hägglund, S. and Diefenbach, S. 2015. Experience-oriented and product-oriented evaluation: psychological need fulfilment, positive affect, and product perception. International Journal of Human-Computer Interaction 31, 8: 530--544.Google ScholarCross Ref
- Huta, V. and Ryan, R. M. 2010. Pursuing pleasure or virtue: The differential and overlapping well-being benefits of hedonic and eudaimonic motives. Journal of Happiness Studies 11, 6: 735--762.Google Scholar
- Lee, J. D. 2006. Human factors and ergonomics in automation design. In Handbook of Human Factors and Ergonomics (3rd. ed.). Gavriel Salvendy (ed.). John Wiley & Sons, New Jesey, 1570--1596.Google Scholar
- Lee, K. 2009. Homo faber: the unity of the history and philosophy of technology. In New Waves in Philosophy of Technology. Berg, J. K., Friis, O., Selinger, E. & Riis, S. (eds.), Palgrave Macmillan, 13--39Google Scholar
- Parasuraman, R., Sheridan, T. B. and Wickens, C. D. 2000. A model for types and levels of human interaction with automation. Systems, Man and Cybernetics, Part A: Systems and Humans, IEEE Transactions on 30, 3: 286--297. Google ScholarDigital Library
- Partala, T. and Kallinen, A. 2012. Understanding the most satisfying and unsatisfying user experiences: Emotions, psychological needs, and context. Interacting with computers 24, 1: 25--34. Google ScholarDigital Library
- Reckwitz, A. 2002. Toward a Theory of Social Practices A development in culturalist theorizing. European journal of social theory 5, 2: 243--263.Google Scholar
- Robinson, J. and Godbey, G. 1999. Time for life: The surprising ways Americans use their time. Pennylvanian State University Press.Google Scholar
- Sheldon, K. M., Elliot, A. J. and Kim, Y. 2001. What is satisfying about satisfying events? Testing 10 candidate psychological needs. Journal of personality and social psychology 80, 2: 325.Google ScholarDigital Library
- Sheridan T. B. and Parasuraman, R. 2000. Human versus automation in responding to failures: An expected-value analysis. Human Factors: The Journal of the Human Factors and Ergonomics Society 42, 3: 403--407.Google ScholarCross Ref
- Sheridan T. B. and Parasuraman, R. 2005. Human-automation interaction. Reviews of human factors and ergonomics 1, 1: 89--129.Google Scholar
- Stephenson, N. 2015. Seveneves. William Morrow. New York.Google Scholar
- Tuch, A. N. and Hornbæk, K. 2015. Does Herzberg's notion of hygienes and motivators apply to user experience? In ACM Transactions on Computer-Human Interaction (TOCHI) 22,4: 16. http://dl.acm.org/citation.cfm?id=2724710 Google ScholarDigital Library
- Verbeek, P. P. 2001. Moralizing technology: Understanding and designing the morality of things. University of Chicago Press.Google Scholar
- Slow-Living Magazine. Homepage. 2016. Retrieved April 13, 2016 from http://www.slowmagazine.com.auGoogle Scholar
Index Terms
- Hotzenplotz: Reconciling Automation with Experience
Recommendations
Convenient, clean, and efficient?: the experiential costs of everyday automation
NordiCHI '14: Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, FoundationalAutomation permeates everyday life in the disguise of fully-automated coffee makers, dishwashers, or self-driving cars. While being convenient, such automation may have detrimental effects on the experience gained through the (semi-)automated activity. ...
Exploring the Future Experience of Automated "Valet Parking" - a User Enactment
AutomotiveUI '19: Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular ApplicationsWhile the general debate about the potential of automated vehicles is pervasive, less is known about how people experience those vehicles in everyday life. To this end, we studied the experiential consequences of a speculative automated "valet parking" ...
Smart home – digitally engineered domestic life
The purpose of the Smart Home Project is to devise a set of intelligent home appliances that can provide an awareness of the users' needs, providing them with a better home life experience without overpowering them with complex technologies and ...
Comments