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Mind the Change!: Public Sector as an Arena for User Experience Design

Published: 23 October 2016 Publication History

Abstract

During the last decade, the public sector has undergone radical changes in the way services are delivered to the users. Users are more conscious about their possibility of influencing how services should be. This awareness has stimulated co-operation with designers and developers. At the same time, decreasing funding required new ways to address and re-design services. Public service-providing organizations, such as libraries and museums, have been shown to function well as places to test and implement new services, and also to be able to respond proactively to external inputs. Public institutions have also brought to their arenas new types of services, where, acting as a hub or a living lab, they support hackathons, software carpentry and test labs for new technologies. The workshop will bring researchers and designers together with public servants and share UX design strategies proven applicable in the public sector. The aim is to encourage new ideas concerning collaboration, competencies, design practices and workflows incorporating public services both in digital and physical space.

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  1. Mind the Change!: Public Sector as an Arena for User Experience Design

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    NordiCHI '16: Proceedings of the 9th Nordic Conference on Human-Computer Interaction
    October 2016
    1045 pages
    ISBN:9781450347631
    DOI:10.1145/2971485
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 23 October 2016

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    Author Tags

    1. User-Centered Design
    2. competencies
    3. design thinking
    4. libraries
    5. museums
    6. public sector services

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    NordiCHI '16 Paper Acceptance Rate 58 of 231 submissions, 25%;
    Overall Acceptance Rate 379 of 1,572 submissions, 24%

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