research-article

User Needs and Expectations for Future Traveling Services in Buses

Authors:

Elina Hildén,

Jarno Ojala,

Kaisa VäänänenAuthors Info & Claims

NordiCHI '16: Proceedings of the 9th Nordic Conference on Human-Computer Interaction

Article No.: 98, Pages 1 - 6

https://doi.org/10.1145/2971485.2996733

Published: 23 October 2016 Publication History

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Abstract

Cities worldwide face the need to reduce the usage of private cars and the emissions. Desirability of public transportation and its services is thus of major importance. When developing novel services for public transportation, it is crucial to consider the user -- the traveler -- perspective. We present results of a qualitative study of user needs and expectations of future traveling services, with the focus on the bus and its potential associated services. We interviewed ten students living in Finland who had a broad range of experiences of public transportation in various parts of the world. Our findings reveal topics that can be used as a basis of digital services that support or enrich the traveling experience. The results provide insights for the design of services for future buses, including the user needs at the bus stop, the bus itself and external functionalities that could be linked to the bus ride.

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Cited By

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Baldauf MTomitsch MCobus VPrange SClinch SRukzio EGugenheimer J(2020)Pervasive displays for public transportProceedings of the 9TH ACM International Symposium on Pervasive Displays10.1145/3393712.3395335(37-45)Online publication date: 4-Jun-2020
https://dl.acm.org/doi/10.1145/3393712.3395335
Cardoso DManfroi Dde Freitas E(2019)Improvement in the Detection of Passengers in Public Transport Systems by Using UHF RFIDInternational Journal of Wireless Information Networks10.1007/s10776-019-00457-4Online publication date: 11-Sep-2019
https://doi.org/10.1007/s10776-019-00457-4
Hildén EVäänänen K(2019)Communicating User Insights with Travel Mindsets and Experience Personas in Intra-city Bus ContextHuman-Computer Interaction – INTERACT 201910.1007/978-3-030-29390-1_3(34-52)Online publication date: 2-Sep-2019
https://dl.acm.org/doi/10.1007/978-3-030-29390-1_3
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Index Terms

User Needs and Expectations for Future Traveling Services in Buses
1. Human-centered computing

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Published In

NordiCHI '16: Proceedings of the 9th Nordic Conference on Human-Computer Interaction

October 2016

1045 pages

ISBN:9781450347631

DOI:10.1145/2971485

General Chairs:
Staffan Björk
University of Gothenburg
,
Eva Eriksson
Chalmers University of Technology
,
Program Chairs:
Morten Fjeld
Chalmers University of Technology
,
Susanne Bødker
University of Aarhus
,
Publications Chairs:
Wolmet Barendregt
University of Gothenburg
,
Mohammad Obaid
Chalmers University of Technology

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Chalmers University of Technology
SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 23 October 2016

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NordiCHI '16

NordiCHI '16: 9th Nordic Conference on Human-Computer Interaction

October 23 - 27, 2016

Gothenburg, Sweden

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NordiCHI '16 Paper Acceptance Rate 58 of 231 submissions, 25%;

Overall Acceptance Rate 379 of 1,572 submissions, 24%

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Baldauf MTomitsch MCobus VPrange SClinch SRukzio EGugenheimer J(2020)Pervasive displays for public transportProceedings of the 9TH ACM International Symposium on Pervasive Displays10.1145/3393712.3395335(37-45)Online publication date: 4-Jun-2020
https://dl.acm.org/doi/10.1145/3393712.3395335
Cardoso DManfroi Dde Freitas E(2019)Improvement in the Detection of Passengers in Public Transport Systems by Using UHF RFIDInternational Journal of Wireless Information Networks10.1007/s10776-019-00457-4Online publication date: 11-Sep-2019
https://doi.org/10.1007/s10776-019-00457-4
Hildén EVäänänen K(2019)Communicating User Insights with Travel Mindsets and Experience Personas in Intra-city Bus ContextHuman-Computer Interaction – INTERACT 201910.1007/978-3-030-29390-1_3(34-52)Online publication date: 2-Sep-2019
https://dl.acm.org/doi/10.1007/978-3-030-29390-1_3
Hildén EVäänänen KChistov P(2018)Travel Experience ToolkitProceedings of the 17th International Conference on Mobile and Ubiquitous Multimedia10.1145/3282894.3282916(193-197)Online publication date: 25-Nov-2018
https://dl.acm.org/doi/10.1145/3282894.3282916
Hildén EVäänänen KSyrman S(2018)Modeling Bus Travel Experience to Guide the Design of Digital Services for the Bus ContextProceedings of the 22nd International Academic Mindtrek Conference10.1145/3275116.3275120(143-152)Online publication date: 10-Oct-2018
https://dl.acm.org/doi/10.1145/3275116.3275120
Hildén EOjala JVäänänen KTurunen MVäätäjä HPaavilainen JOlsson T(2017)Development of context cardsProceedings of the 21st International Academic Mindtrek Conference10.1145/3131085.3131092(137-146)Online publication date: 20-Sep-2017
https://dl.acm.org/doi/10.1145/3131085.3131092
Hildén EOjala JVäänänen K(2017)A Co-design Study of Digital Service Ideas in the Bus ContextHuman-Computer Interaction - INTERACT 201710.1007/978-3-319-67744-6_20(295-312)Online publication date: 20-Sep-2017
https://doi.org/10.1007/978-3-319-67744-6_20

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Travel Experience Toolkit: Bus-Specific Tools for Digital Service Design

Focus on the Citizen: User Research in the Rural Areas of the Western Cape Government

Communicating User Insights with Travel Mindsets and Experience Personas in Intra-city Bus Context

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