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Not All Errors are Created Equal: Factors that Impact Acceptance of an Indoor Navigation Aid for the Blind

Published: 23 October 2016 Publication History

Abstract

Large indoor spaces continue to pose challenges to independent navigation for people who are blind. Unfortunately, assistive technologies designed to support indoor navigation frequently make errors that are technically difficult or impossible to eliminate. We conducted a study to explore whether there are strategic ways designers can minimize the impact of inevitable errors on user experience. This paper summarizes an online survey of 41 blind individuals regarding their projected acceptance to three types of errors expected of these devices. We found that some errors were more acceptable than others. Factors that impacted results included the error type and the social/environmental setting.

References

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Branham, S.M. and Kane, S.K. 2015. The Invisible Work of Accessibility: How Blind Employees Manage Accessibility in Mixed-Ability Workplaces. Proceedings of the 17th International ACM SIGACCESS Conference on Computers & Accessibility (2015), 163--171.
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Chumkamon, S. and Tuvaphanthaphiphat, P. et al. A blind navigation system using RFID for indoor environments. Proc. Electrical Engineering/Electronics, Computer, Telecommunications and Information Technology, 2008, 765--768.
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Idrees, A. and Iqbal, Z. et al. An efficient indoor navigation technique to find optimal route for blinds using QR codes. Proc. Industrial Electronics and Aplications (ICIEA), 2015, 690--695.
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Ivanov, R. 2010. Indoor navigation system for visually impaired. Proceedings of the 11th International Conference on Computer Systems and Technologies and Workshop for
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Kane, S.K., Jayant, C., Wobbrock, J.O. and Ladner, R.E. 2009. Freedom to roam: A Study of Mobile Device Adoption and Accessibility for People with Visual and Motor Disabilities. Proceeding of the 11th international ACM SIGACCESS conference on Computers and accessibility - ASSETS '09 (New York, New York, USA, Oct. 2009), 115--122.
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Cited By

View all
  • (2022)An extended usability and UX evaluation of a mobile application for the navigation of individuals with blindness and visual impairments indoors: An evaluation approach combined with training sessionsBritish Journal of Visual Impairment10.1177/0264619622113173942:1(86-123)Online publication date: 26-Oct-2022
  • (2020)Towards More Universal Wayfinding Technologies: Navigation Preferences Across DisabilitiesProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376581(1-13)Online publication date: 21-Apr-2020
  • (2019)Stories from the Front SeatProceedings of the ACM on Human-Computer Interaction10.1145/33591973:CSCW(1-17)Online publication date: 7-Nov-2019
  • Show More Cited By

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  1. Not All Errors are Created Equal: Factors that Impact Acceptance of an Indoor Navigation Aid for the Blind

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    cover image ACM Conferences
    ASSETS '16: Proceedings of the 18th International ACM SIGACCESS Conference on Computers and Accessibility
    October 2016
    362 pages
    ISBN:9781450341240
    DOI:10.1145/2982142
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    New York, NY, United States

    Publication History

    Published: 23 October 2016

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    Author Tags

    1. acceptance
    2. assistive technology
    3. blindness
    4. errors
    5. navigation

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    • Toyota Engineering and Manufacturing North America

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    ASSETS '16
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    ASSETS '16 Paper Acceptance Rate 24 of 95 submissions, 25%;
    Overall Acceptance Rate 436 of 1,556 submissions, 28%

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    ASSETS '25

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    Cited By

    View all
    • (2022)An extended usability and UX evaluation of a mobile application for the navigation of individuals with blindness and visual impairments indoors: An evaluation approach combined with training sessionsBritish Journal of Visual Impairment10.1177/0264619622113173942:1(86-123)Online publication date: 26-Oct-2022
    • (2020)Towards More Universal Wayfinding Technologies: Navigation Preferences Across DisabilitiesProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376581(1-13)Online publication date: 21-Apr-2020
    • (2019)Stories from the Front SeatProceedings of the ACM on Human-Computer Interaction10.1145/33591973:CSCW(1-17)Online publication date: 7-Nov-2019
    • (2019)Understanding Trust, Transportation, and Accessibility through RidesharingProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300425(1-11)Online publication date: 2-May-2019
    • (2018)Easy ReturnProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3173591(1-12)Online publication date: 21-Apr-2018
    • (2017)Embracing ErrorsProceedings of the 2017 CHI Conference on Human Factors in Computing Systems10.1145/3025453.3025528(4158-4169)Online publication date: 2-May-2017

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