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Intelligent help in a one-shot dialog: a protocol study

Published:01 May 1986Publication History

ABSTRACT

A database of 150 interactions conducted via electronic mail was analyzed. The database had been constructed as an on-line tool for users and advisors, but the interactions can also be regarded as modelling intelligent help dialog in which posing a query and providing a response are each accomplished in “one-shot”. The types of questions users ask and the advisory strategies employed for imcomplete queries without follow-up questioning are described. The goal is to understand this new on-line tool for advising and its implications as a model of one-shot intelligent help dialogs.

References

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        cover image ACM Conferences
        CHI '87: Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
        May 1987
        344 pages
        ISBN:0897912136
        DOI:10.1145/29933

        Copyright © 1986 ACM

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        Association for Computing Machinery

        New York, NY, United States

        Publication History

        • Published: 1 May 1986

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        Acceptance Rates

        CHI '87 Paper Acceptance Rate46of166submissions,28%Overall Acceptance Rate6,199of26,314submissions,24%

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