research-article

Constructing Common Information Spaces across Distributed Emergency Medical Teams

Authors:

Aleksandra Sarcevic,

Claus BossenAuthors Info & Claims

CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

Pages 934 - 947

https://doi.org/10.1145/2998181.2998328

Published: 25 February 2017 Publication History

Abstract

This paper investigates coordination and real-time information sharing across four emergency medical teams in a high-risk and distributed setting as they provide care to critically injured patients within the first hour after injury. Through multiple field studies we explored how common understanding of critical patient data is established across these heterogeneous teams and what coordination mechanisms are being used to support information sharing and interpretation. To interpret the data, we drew on the concept of Common Information Spaces (CIS). Our results showed that teams faced many challenges in achieving efficient information sharing and coordination, including difficulties in locating and assembling team members, communicating and interpreting information from the field, and reconciling differences in team perspectives and information needs, all while having minimal technology support. We reflect on these challenges to suggest an extension of the classic CSCW time-space matrix, as well as future development of CIS as an analytical framework. The paper concludes with design opportunities for supporting highly distributed and heterogeneous teamwork in time-critical work environments.

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Cited By

Zhang ZBai EXu YStepanian AKutzin JAdelgais KOzkaynak M(2024)A Smart Glass Telemedicine Application for Prehospital Communication: User-Centered Design StudyJournal of Medical Internet Research10.2196/5315726(e53157)Online publication date: 29-Nov-2024
https://doi.org/10.2196/53157
Zhang ZBai EJoy KGhelaa PAdelgais KOzkaynak M(2023)Smart Glasses for Supporting Distributed Care Work: Systematic ReviewJMIR Medical Informatics10.2196/4416111(e44161)Online publication date: 28-Feb-2023
https://doi.org/10.2196/44161
Zhang ZJoy KHarris ROzkaynak MAdelgais KMunjal K(2022)Applications and User Perceptions of Smart Glasses in Emergency Medical Services: Semistructured Interview StudyJMIR Human Factors10.2196/308839:1(e30883)Online publication date: 28-Feb-2022
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Index Terms

Constructing Common Information Spaces across Distributed Emergency Medical Teams
1. Human-centered computing

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cover image ACM Conferences

CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

February 2017

2556 pages

ISBN:9781450343350

DOI:10.1145/2998181

General Chairs:
Charlotte P. Lee
University of Washington
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Retired
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Program Chairs:
Louise Barkhuus
Stockholm University and Cornell Tech
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Marcos Borges
Universidade Federal do Rio de Janeiro
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Wendy Kellogg
IBM T.J. Watson Research Center

Copyright © 2017 ACM.

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Published: 25 February 2017

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CSCW '17

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CSCW '17: Computer Supported Cooperative Work and Social Computing

February 25 - March 1, 2017

Oregon, Portland, USA

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CSCW '17 Paper Acceptance Rate 183 of 530 submissions, 35%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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CSCW '25

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Computer-Supported Cooperative Work and Social Computing

October 18 - 22, 2025

Bergen , Norway

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Cited By

Zhang ZBai EXu YStepanian AKutzin JAdelgais KOzkaynak M(2024)A Smart Glass Telemedicine Application for Prehospital Communication: User-Centered Design StudyJournal of Medical Internet Research10.2196/5315726(e53157)Online publication date: 29-Nov-2024
https://doi.org/10.2196/53157
Zhang ZBai EJoy KGhelaa PAdelgais KOzkaynak M(2023)Smart Glasses for Supporting Distributed Care Work: Systematic ReviewJMIR Medical Informatics10.2196/4416111(e44161)Online publication date: 28-Feb-2023
https://doi.org/10.2196/44161
Zhang ZJoy KHarris ROzkaynak MAdelgais KMunjal K(2022)Applications and User Perceptions of Smart Glasses in Emergency Medical Services: Semistructured Interview StudyJMIR Human Factors10.2196/308839:1(e30883)Online publication date: 28-Feb-2022
https://doi.org/10.2196/30883
Pinatti de Carvalho AReichel SSanchez Martin MAllen ESchweitzer M(2022)Group Effect Aspects in Digitalisation Production ContextsProceedings of the ACM on Human-Computer Interaction10.1145/35675607:GROUP(1-28)Online publication date: 29-Dec-2022
https://dl.acm.org/doi/10.1145/3567560
Zhang ZLuo XHarris RGeorge SFinkelstein J(2022)Hands-Free Electronic Documentation in Emergency Care Work Through Smart GlassesInformation for a Better World: Shaping the Global Future10.1007/978-3-030-96960-8_21(314-331)Online publication date: 28-Feb-2022
https://dl.acm.org/doi/10.1007/978-3-030-96960-8_21
Cuadra AGoedicke DZamfirescu-Pereira J(2021)Democratizing Design and Fabrication Using SpeechProceedings of the 3rd Conference on Conversational User Interfaces10.1145/3469595.3469624(1-8)Online publication date: 27-Jul-2021
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Zhang ZBrazil JOzkaynak MDesanto K(2020)Evaluative Research of Technologies for Prehospital Communication and Coordination: a Systematic ReviewJournal of Medical Systems10.1007/s10916-020-01556-z44:5Online publication date: 3-Apr-2020
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Møller NEriksen MBossen C(2020)A Worker-Driven Common Information Space: Interventions into a Digital FutureComputer Supported Cooperative Work10.1007/s10606-020-09379-929:5(497-531)Online publication date: 1-Oct-2020
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Neustaedter CMcGee JDash PHarrison SBardzell SNeustaedter CTatar D(2019)Sharing 9-1-1 Video Call Information between Dispatchers and Firefighters During Everyday EmergenciesProceedings of the 2019 on Designing Interactive Systems Conference10.1145/3322276.3322277(567-580)Online publication date: 18-Jun-2019
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Zhang ZSarcevic A(2018)Coordination Mechanisms for Self-Organized Work in an Emergency Communication CenterProceedings of the ACM on Human-Computer Interaction10.1145/32744682:CSCW(1-21)Online publication date: 1-Nov-2018
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