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The information and communication technology governance maturity level for malaysian public sector

Published: 22 March 2017 Publication History

Abstract

The fundamental issue for ICT Governance (ICTG) practices in Malaysian Public Sector (MPS) is how Information and Communication Technology (ICT) can be applied to support improvements in productivity, management effectiveness and the quality of services offered to its citizens. In particular, we have identified appropriate Critical Success Factors (CSFs) that drive a successful ICTG practices, and reflect on the focus areas that need to be strategically considered to ensure business success. Then, we assign weightage to compute relative priorities among them, which simultaneously generate an ICTG model to set an accurate maturity measurement. The ICTG model has to be blended with maturity indicator score and create a comprehensive ICTG Maturity Model (ICTGMM). This research uses survey as a quantitative approach for data collection. Then, the Multiple Regression Analysis (MRA) thru IBM SPSS Statistical Software was used to formulate index score for those CSFs, and developed an ICTGMM; instrument that measures current state of ICTG capabilities and allows management to prioritize and offer extra thought to the related CSFs for strengthening ICTG practices. We believe that this research makes an original contribution in addressing areas for improvements to face future challenges, and helps ICT practitioner in handling ICTG goings-on in their organization.

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Cited By

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  • (2020)Evaluation of IT Governance Implementation Using COBIT 5 Framework and ISO 38500 at Telecommunication Industries2020 International Conference on Information Management and Technology (ICIMTech)10.1109/ICIMTech50083.2020.9211275(453-457)Online publication date: Aug-2020
  • (2019)The Role of Information Technology Human Capability in the Implementation of Information Technology Governance (ITG): A Systematic Literature Review on Malaysian OrganizationsAdvances in Science, Technology and Engineering Systems Journal10.25046/aj0404404:4Online publication date: 2019

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cover image ACM Other conferences
ICC '17: Proceedings of the Second International Conference on Internet of things, Data and Cloud Computing
March 2017
1349 pages
ISBN:9781450347747
DOI:10.1145/3018896
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 22 March 2017

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  1. ICT governance
  2. critical success factors
  3. maturity model

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ICC '17

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ICC '17 Paper Acceptance Rate 213 of 590 submissions, 36%;
Overall Acceptance Rate 213 of 590 submissions, 36%

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View all
  • (2020)Evaluation of IT Governance Implementation Using COBIT 5 Framework and ISO 38500 at Telecommunication Industries2020 International Conference on Information Management and Technology (ICIMTech)10.1109/ICIMTech50083.2020.9211275(453-457)Online publication date: Aug-2020
  • (2019)The Role of Information Technology Human Capability in the Implementation of Information Technology Governance (ITG): A Systematic Literature Review on Malaysian OrganizationsAdvances in Science, Technology and Engineering Systems Journal10.25046/aj0404404:4Online publication date: 2019

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