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Getting Traction When Overwhelmed: Implications for Supporting Patient-Provider Communication

Published:25 February 2017Publication History

ABSTRACT

Patients who fail to reach shared understanding with their providers about their health care priorities can have poorer health outcomes and quality of life. Because patients' priorities often reflect their values-things important and meaningful in their lives-it is important to incorporate values into patient-provider conversations. However, patients often withhold values from providers when they do not perceive them to be pertinent. In a field study with 24 patients with multiple chronic conditions, we sought to understand how participants perceived relationships among their values and their health concerns. We found that participants felt overwhelmed by multiple concerns, but were able to surmount these feelings when they pursued values that were linked to self-care. We discuss implications for patient-provider communication to help patients link values with self-care practices.

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  1. Getting Traction When Overwhelmed: Implications for Supporting Patient-Provider Communication

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      • Published in

        cover image ACM Conferences
        CSCW '17 Companion: Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
        February 2017
        472 pages
        ISBN:9781450346887
        DOI:10.1145/3022198

        Copyright © 2017 Owner/Author

        Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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        Association for Computing Machinery

        New York, NY, United States

        Publication History

        • Published: 25 February 2017

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        Acceptance Rates

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