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Understanding Work in Public Transport Management Control Rooms

Published: 25 February 2017 Publication History

Abstract

Urban transport systems are increasingly important for modern cities as they provide sustainable transport and a positive social environment. The systems that allow controlling transport infrastructures integrate many legacy systems and require increasing resources for maintenance. Authorities managing public transport facilities not only need to dynamically adapt to the daily fluctuations in city life, but they also strive to be in constant dialogue with the citizens. In this poster paper, we present our preliminary insights from a study where we looked closely at the operations centre of a light rail and bus operator in a major German city. Through contextual inquiry, we chart emerging issues and design challenges. We showcase how urban facility managers negotiate legacy systems and cooperate with each other to keep transport systems functioning.

References

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Carl DiSalvo, Ann Light, Tad Hirsch, Christopher A. Le Dantec, Elizabeth Goodman, and Katie Hill.HCI, Communities and Politics. In Proc. of CHI EA '10.
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Christian Heath and Paul Luff. Collaboration and controlCrisis management and multimedia technology in London Underground Line Control Rooms. In CSCW'92.
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Andreas Kunz, Ali Alavi, Jonas Landgren, Asim Evren Yantaç, Paweł Wo'zniak, Zoltán Sárosi, and Morten Fjeld. Tangible Tabletops for Emergency Response: An Exploratory Study. In Proc. of MIDI '13.
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Stacey Kuznetsov, George Davis, Jian Cheung, and Eric Paulos. Ceci N'Est Pas Une Pipe Bombe: Authoring Urban Landscapes with Air Quality Sensors. In Proc. of CHI '11.
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Jonas Landgren and Fredrik Bergstrand. Work Practice in Situation Rooms--An Ethnographic Study of Emergency Response Work in Governmental Organizations. In Proc. of ISCRAMmed'16.
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Wendy E. MacKay. 1999. Is Paper Safer? The Role of Paper Flight Strips in Air Traffic Control. ACM Trans. Comput.-Hum. Interact. (1999).

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  • (2023)Autonomy and Safety: A Quantitative Study with Control Room Operators on Affinity for Technology Interaction and Wish for Pervasive Computing SolutionsExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3585822(1-10)Online publication date: 19-Apr-2023
  • (2021)Reconfiguring governance: How cyber security regulations are reconfiguring water governanceRegulation & Governance10.1111/rego.1242316:4(1325-1342)Online publication date: 30-Jun-2021
  • (2021)Towards Control Rooms as Human-Centered Pervasive Computing EnvironmentsSense, Feel, Design10.1007/978-3-030-98388-8_29(329-344)Online publication date: 30-Aug-2021
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Published In

cover image ACM Conferences
CSCW '17 Companion: Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
February 2017
472 pages
ISBN:9781450346887
DOI:10.1145/3022198
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 25 February 2017

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Author Tags

  1. Control room
  2. public transport
  3. work environment

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  • Poster

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CSCW '17
Sponsor:
CSCW '17: Computer Supported Cooperative Work and Social Computing
February 25 - March 1, 2017
Oregon, Portland, USA

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CSCW '17 Companion Paper Acceptance Rate 183 of 530 submissions, 35%;
Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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CSCW '25

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Cited By

View all
  • (2023)Autonomy and Safety: A Quantitative Study with Control Room Operators on Affinity for Technology Interaction and Wish for Pervasive Computing SolutionsExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3585822(1-10)Online publication date: 19-Apr-2023
  • (2021)Reconfiguring governance: How cyber security regulations are reconfiguring water governanceRegulation & Governance10.1111/rego.1242316:4(1325-1342)Online publication date: 30-Jun-2021
  • (2021)Towards Control Rooms as Human-Centered Pervasive Computing EnvironmentsSense, Feel, Design10.1007/978-3-030-98388-8_29(329-344)Online publication date: 30-Aug-2021
  • (2020)3D Facial Similarity Measurement and Its Application in Facial OrganizationACM Transactions on Multimedia Computing, Communications, and Applications10.1145/339776516:3(1-20)Online publication date: 5-Jul-2020
  • (2020)Image Captioning with a Joint Attention Mechanism by Visual Concept SamplesACM Transactions on Multimedia Computing, Communications, and Applications10.1145/339495516:3(1-22)Online publication date: 5-Jul-2020
  • (2019)Prediction of Mood Instability with Passive SensingProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/33512333:3(1-21)Online publication date: 9-Sep-2019
  • (2019)To Mask or Not to Mask?Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/33512303:3(1-29)Online publication date: 9-Sep-2019
  • (2019)Classifying Attention Types with Thermal Imaging and Eye TrackingProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/33512273:3(1-27)Online publication date: 9-Sep-2019
  • (2018)Large displays and tabletsProceedings of the 10th Nordic Conference on Human-Computer Interaction10.1145/3240167.3240192(664-675)Online publication date: 29-Sep-2018
  • (2018)Understanding Large Display EnvironmentsExtended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3170427.3188621(1-6)Online publication date: 20-Apr-2018
  • Show More Cited By

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