skip to main content
10.1145/3025453.3025535acmconferencesArticle/Chapter ViewAbstractPublication PageschiConference Proceedingsconference-collections
research-article

Collaborative Map Making: A Reflexive Method for Understanding Matters of Concern in Design Research

Published: 02 May 2017 Publication History

Abstract

HCI researchers investigating the politics of technology design have recently focused on how design practice can tackle "Matters of Concern" - complex social issues perceived and experienced in multiple ways. These researchers suggest design research can generate new networks of human and non-human actors to express and act on these issues. Prior studies, however, tend to restrict their networks within traditional boundaries (e.g. existing organizations, local communities) and categories (e.g. human/nonhuman binary) without examining their significance for participants. We suggest collaborative map making as a reflexive method for understanding current Matters of Concern from the perspectives of diverse actors, not just researchers. As case studies of the method's use, we present two studies of domestic computing technologies in the US and South Korea, which show how collaborative map making allows salient networks to expand beyond the individual actors in the home to local and global power issues outside of boundaries (e.g. physical house) and categories (e.g. private/public space) commonly recognized in HCI. Our methodology provides HCI researchers with a way to understand existing Matters of Concern, so they can position themselves to address and act on these issues.

References

[1]
2016. Reckitt Benckiser sold deadly sterilisers in South Korea. In BBC.
[2]
Erling Bjögvinsson, Pelle Ehn, and Per-Anders Hillgren. 2010. Participatory design and "democratizing innovation". In Proceedings of the 11th Biennial Participatory Design Conference, 41--50.
[3]
Ha-Joon Chang. 2014. Economics: the user's guide. Bloomsbury Publishing USA.
[4]
Saabira Chaudhuri. 2016. Reckitt Benckiser Apologizes for Disinfectant Deaths. In Wall Street Journal, Slough, England.
[5]
Marshini Chetty, Hyojoon Kim, Srikanth Sundaresan, Sam Burnett, Nick Feamster, and W. Keith Edwards. 2015. uCap: An Internet Data Management Tool For The Home. In Proceedings of the 33rd Conference on Human Factors in Computing Systems, 3093--3102.
[6]
Adele Clarke. 2005. Situational analysis: Grounded theory after the postmodern turn. Sage.
[7]
Ruth Schwartz Cowan. 1983. More work for mother: The ironies of household technology from the open hearth to the microwave. Basic Books.
[8]
Andy Crabtree and Tom Rodden. 2004. Domestic Routines and Design for the Home. Computer Supported Cooperative Work (CSCW) 13, 2: 191--220.
[9]
Christopher Le Dantec. 2012. Participation and publics: supporting community engagement. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1351--1360.
[10]
Carl Disalvo. 2009. Design and the Construction of Publics. Design issues 25, 1: 48--63.
[11]
Carl Disalvo, Jonathan Lukens, Thomas Lodato, Tom Jenkins, and Tanyoung Kim. 2014. Making public things: how HCI design can express matters of concern. In Proceedings of the 32nd annual ACM conference on Human factors in computing systems, 2397--2406.
[12]
Virginia Eubanks. 2012. Digital dead end: Fighting for social justice in the information age. MIT Press.
[13]
Batya Friedman. 1996. Value-sensitive design. interactions 3, 6: 16--23.
[14]
Barney G. Glaser and Anselm L. Strauss. 1965. Discovery of substantive theory: A basic strategy underlying qualitative research. American Behavioral Scientist 8, 6: 5--12.
[15]
Donna Haraway. 1988. Situated Knowledges: The Science Question in Feminism and the Privilege of Partial Perspective. Feminist Studies 14, 3: 575--599.
[16]
Richard Harper. 2003. Inside the Smart Home: Ideas, Possibilities and Methods. In Inside the Smart Home, R. Harper (ed). Springer London, 1--13.
[17]
Steve Harrison, Phoebe Sengers, and Deborah Tatar. 2011. Making epistemological trouble: Third-paradigm HCI as successor science. Interacting with Computers 23, 5: 385--392.
[18]
David Harvey. 2007. A brief history of neoliberalism. Oxford University Press, USA.
[19]
Steven J. Jackson, Tarleton Gillespie, and Sandy Payette. 2014. The policy knot: re-integrating policy, practice and design in cscw studies of social computing. In Proceedings of the 17th ACM conference on Computer supported cooperative work and social computing, 588--602.
[20]
Tom Jenkins, Christopher A. Le Dantec, Carl Disalvo, Thomas Lodato, and Mariam Asad. 2016. Object-Oriented Publics. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 827--839.
[21]
John Vines, Pritchard Gary, Wright Peter, Olivier Patrick, and Brittain Katie. 2015. An Age-Old Problem: Examining the Discourses of Ageing in HCI and Strategies for Future Research. ACM Trans. Comput.-Hum. Interact. 22, 1: 1--27.
[22]
Bruno Latour. 2005. Reassembling the social: An introduction to actor-network-theory. Oxford university press.
[23]
Hee Rin Lee, Haodan Tan, and Selma Šabanović. 2016. That robot is not for me: Addressing stereotypes of aging in assistive robot design. In 2016 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN), 312--317.
[24]
Hee Rin Lee and Selma Šabanović. 2013. Weiser's dream in the Korean home: collaborative study of domestic roles, relationships, and ideal technologies. In Proceedings of the 2013 ACM international joint conference on Pervasive and ubiquitous computing, 637--646.
[25]
Brenna Mcnally, Mona Leigh Guha, Matthew Louis Mauriello, and Allison Druin. 2016. Children's Perspectives on Ethical Issues Surrounding Their Past Involvement on a Participatory Design Team. In the Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 3595--3606.
[26]
Christena E Nippert-Eng. 2008. Home and work: Negotiating boundaries through everyday life. University of Chicago Press.
[27]
Jennifer M Ortman, Victoria A Velkoff, and Howard Hogan. 2014. An aging nation: the older population in the USA, U.S.C. Bureau Ed.
[28]
Jesper Simonsen and Toni Robertson. 2012. Routledge international handbook of participatory design. Routledge.
[29]
Jesook Song. 2006. Family Breakdown and Invisible Homeless Women: Neoliberal Governance during the Asian Debt Crisis in South Korea, 1997--2001. positions: east asia cultures critique 14, 1: 37--65.
[30]
Susan Leigh Star. 1990. Power, technology and the phenomenology of conventions: on being allergic to onions. The Sociological Review 38, S1: 26--56.
[31]
Lucy Suchman. 1995. Making work visible. Commun. ACM 38, 9: 56-ff.
[32]
Lucy Suchman. 2002. Located accountabilities in technology production. Scandinavian journal of information systems 14, 2: 7.
[33]
Leila Takayama, Caroline Pantofaru, David Robson, Bianca Soto, and Michael Barry. 2012. Making technology homey: finding sources of satisfaction and meaning in home automation. In Proceedings of the 2012 ACM Conference on Ubiquitous Computing, 511520.
[34]
Adriana Tapus, Maja J Mataric, and Brian Scassellati. 2007. Socially assistive robotics {Grand Challenges of Robotics}. Robotics & Automation Magazine, IEEE 14, 1: 35--42.
[35]
Rayoung Yang and Mark W. Newman. 2013. Learning from a learning thermostat: lessons for intelligent systems for the home. In Proceedings of the 2013 ACM international joint conference on Pervasive and ubiquitous computing, 93--102.
[36]
Nicola Yuill, Yvonne Rogers, and Jochen Rick. 2013. Pass the iPad: collaborative creating and sharing in family groups. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 941--950.
[37]
Amy X. Zhang and Scott Counts. 2016. Gender and Ideology in the Spread of Anti-Abortion Policy. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 3378--3389.

Cited By

View all
  • (2024)The Realities of Evaluating Educational Technology in School SettingsACM Transactions on Computer-Human Interaction10.1145/363514631:2(1-33)Online publication date: 5-Feb-2024
  • (2024)Contrasting Perspectives of Workers: Exploring Labor Relations in Workplace Automation and Potential InterventionsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642907(1-17)Online publication date: 11-May-2024
  • (2023)Teaching & Learning Positionality in HCI education: reflecting on our identities as educators and facilitating the discussion in the classroomProceedings of the 5th Annual Symposium on HCI Education10.1145/3587399.3587400(1-4)Online publication date: 28-Apr-2023
  • Show More Cited By

Index Terms

  1. Collaborative Map Making: A Reflexive Method for Understanding Matters of Concern in Design Research

    Recommendations

    Comments

    Information & Contributors

    Information

    Published In

    cover image ACM Conferences
    CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems
    May 2017
    7138 pages
    ISBN:9781450346559
    DOI:10.1145/3025453
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

    Sponsors

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 02 May 2017

    Permissions

    Request permissions for this article.

    Check for updates

    Author Tags

    1. actor network
    2. collaborative mapping
    3. home
    4. matters of concern
    5. reflexivity
    6. situational analysis

    Qualifiers

    • Research-article

    Funding Sources

    • Rob Kling Center for Social Informatics at Indiana Univ.

    Conference

    CHI '17
    Sponsor:

    Acceptance Rates

    CHI '17 Paper Acceptance Rate 600 of 2,400 submissions, 25%;
    Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

    Upcoming Conference

    CHI 2025
    ACM CHI Conference on Human Factors in Computing Systems
    April 26 - May 1, 2025
    Yokohama , Japan

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)97
    • Downloads (Last 6 weeks)9
    Reflects downloads up to 13 Feb 2025

    Other Metrics

    Citations

    Cited By

    View all
    • (2024)The Realities of Evaluating Educational Technology in School SettingsACM Transactions on Computer-Human Interaction10.1145/363514631:2(1-33)Online publication date: 5-Feb-2024
    • (2024)Contrasting Perspectives of Workers: Exploring Labor Relations in Workplace Automation and Potential InterventionsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642907(1-17)Online publication date: 11-May-2024
    • (2023)Teaching & Learning Positionality in HCI education: reflecting on our identities as educators and facilitating the discussion in the classroomProceedings of the 5th Annual Symposium on HCI Education10.1145/3587399.3587400(1-4)Online publication date: 28-Apr-2023
    • (2023)Cat-ECompanion of the 2023 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3568294.3580116(407-410)Online publication date: 13-Mar-2023
    • (2023)Reimagining Robots for DementiaProceedings of the 2023 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3568162.3578624(475-484)Online publication date: 13-Mar-2023
    • (2023)Co-Designing with Older Adults, for Older AdultsProceedings of the 2023 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3568162.3576995(506-515)Online publication date: 13-Mar-2023
    • (2023)Designing Robots for Aging: Wisdom as a Critical LensACM Transactions on Human-Robot Interaction10.1145/354953112:1(1-21)Online publication date: 15-Feb-2023
    • (2023)Making Smart Cities Explainable: What XAI Can Learn from the “Ghost Map”Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3585847(1-8)Online publication date: 19-Apr-2023
    • (2023)Situating Robots in the Organizational Dynamics of the Gas Energy Industry: A Collaborative Design Study2023 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)10.1109/RO-MAN57019.2023.10309385(1096-1101)Online publication date: 28-Aug-2023
    • (2022)More than Bedtime and the Bedroom: Sleep Management as a Collaborative Work for the FamilyProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517535(1-16)Online publication date: 29-Apr-2022
    • Show More Cited By

    View Options

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Figures

    Tables

    Media

    Share

    Share

    Share this Publication link

    Share on social media