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Utilizing Experience Goals in Design of Industrial Systems

Published: 02 May 2017 Publication History

Abstract

The core idea of experience-driven design is to define the intended experience before functionality and technology. This is a radical idea for companies that have built their competences around specific technologies. Although many technology companies are willing to shift their focus towards experience-driven design, reports on real-life cases about the utilization of this design approach are rare. As part of an industry-led research program, we introduced experience-driven design to metal industry companies with experience goals as the key technique. Four design cases in three companies showed that the goals are useful in keeping the focus on user experience, but several challenges are still left for future research to tackle. This exploratory research lays ground for future research by providing initial criteria for assessing experience design tools. The results shed light on utilizing experience goals in industrial design projects and help practitioners in planning and managing the product design process with user experience in mind.

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    cover image ACM Conferences
    CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems
    May 2017
    7138 pages
    ISBN:9781450346559
    DOI:10.1145/3025453
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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    Published: 02 May 2017

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    Author Tags

    1. experience design tools
    2. experience goal
    3. experience-driven design
    4. industrial systems
    5. user experience

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    Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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    Cited By

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    • (2024)AITentive: A Toolkit to Develop RL-based Attention Management SystemsAdjunct Proceedings of the 37th Annual ACM Symposium on User Interface Software and Technology10.1145/3672539.3686314(1-3)Online publication date: 13-Oct-2024
    • (2023)User Experience, Business Models, and Service Design in Concert: Towards a General Methodological Framework for Value Proposition EnhancementSustainability10.3390/su15161250915:16(12509)Online publication date: 17-Aug-2023
    • (2022)Toward User Experience in ATC: Exploring Novel Interface Concepts for Air Traffic ControlInteracting with Computers10.1093/iwc/iwac032Online publication date: 12-Oct-2022
    • (2021)Quantified factory worker: field study of a web application supporting work well-being and productivityCognition, Technology and Work10.1007/s10111-021-00671-223:4(831-846)Online publication date: 1-Nov-2021
    • (2021)Relation Artefacts Type IIIHuman Work Interaction Design10.1007/978-3-030-71796-4_5(81-105)Online publication date: 24-Sep-2021
    • (2021)A Platform for Theorizing about Socio-Technical HCI DesignHuman Work Interaction Design10.1007/978-3-030-71796-4_1(1-9)Online publication date: 24-Sep-2021
    • (2020)Case Study of the Experience Capturer Evaluation Tool in the Design Process of an Industrial HMISustainability10.3390/su1215622812:15(6228)Online publication date: 3-Aug-2020
    • (2020)Ordinary User Experiences at WorkACM Transactions on Computer-Human Interaction10.1145/338608927:3(1-31)Online publication date: 13-Jun-2020
    • (2019)A Worker-Centric Design and Evaluation Framework for Operator 4.0 Solutions that Support Work Well-BeingHuman Work Interaction Design. Designing Engaging Automation10.1007/978-3-030-05297-3_18(263-282)Online publication date: 1-Jan-2019
    • (2018)Evaluating the human machine interface experience in industrial workplacesProceedings of the 32nd International BCS Human Computer Interaction Conference10.14236/ewic/HCI2018.93(1-5)Online publication date: 4-Jul-2018
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