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extended-abstract

Elevate: Ensuring Access to Food for Homeless Populations

Published: 06 May 2017 Publication History

Abstract

We present a text-message system that increases access to hot meals for homeless populations. Homeless people in the USA face several challenges, a crucial one being food insecurity. Through contextual inquiry, we found that although the homeless community is aware of various sources of free food, most of the information is spread through word of mouth. This leaves knowledge incomplete, inconvenient for those on the move, and difficult to remember. We address these issues with a system that allows homeless users and their supporters to update and receive notifications about locations serving free hot meals in a given area, using technology they already have access to their (often non-smartphone) mobile phones. The system was prototyped, and an initial round of testing was completed with a homeless community in southern Michigan.

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References

[1]
Julie Hersberger. 2001. Everyday information needs and information sources of homeless parents. The New Review of Information Behaviour Research: Studies of Information Seeking in Context, 2: 119--134.
[2]
Julie Hersberger. 2002--2003. Are the economically poor information poor? Does the digital divide affect the homeless and access to information? Canadian Journal of Information and Library Science, 3: 44--63.
[3]
Christopher A. Le Dantec. 2012. Participation and Publics: Supporting Community Engagement. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '12), 1--10.
[4]
Kentaro Toyama. 2010. Human-Computer Interaction and Global Development. Foundations and Trends in Human-Computer Interaction, 1: 179.
[5]
Free Government Cell Phones. Free Cell Phone Providers for the Poor. Retrieved December 13th, 2016 from http://www.freegovernmentcellphones.net/freecell-phone-providers
[6]
National Alliance to End Homelessness. The State of Homelessness in America 2016. Retrieved December 1st, 2016 from http://www.endhomelessness.org/library/entry/SO H2016
[7]
National Health Care for the Homeless Council. What is the official definition of homelessness? Retrieved December 1st, 2016 from https://www.nhchc.org/faq/official-definitionhomelessness/
[8]
National Public Radio. Why Some Homeless Choose the Streets Over Shelters. Retrieved December 5th, 2016 from http://www.npr.org/2012/12/06/166666265/whysome-homeless-choose-the-streets-over-shelters
[9]
Obama Phone. Obama Phone by the numbers. Retrieved December 18th, 2016 from http://www.obamaphone.com/obama-phonenumbers
[10]
The USA Conference of Mayors. Hunger and Homelessness Survey. Retrieved December 10th, 2016 from https://www.usmayors.org/pressreleases/uploads/ 2014/1211-report-hh.pdf
[11]
SafeLink Wireless. Free Wireless Program Live Connected. Retrieved December 13th, 2016 from https://www.safelinkwireless.com/Enrollment/Safel ink/en/NewPublic/index.html

Cited By

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  • (2023)Exploring the Barriers and Potential Opportunities of Technology Integration in Community-Based Social Service OrganizationsACM Journal on Computing and Sustainable Societies10.1145/36107201:1(1-28)Online publication date: 22-Sep-2023

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    cover image ACM Conferences
    CHI EA '17: Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems
    May 2017
    3954 pages
    ISBN:9781450346566
    DOI:10.1145/3027063
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Publication History

    Published: 06 May 2017

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    Author Tags

    1. food insecurity
    2. ict for homeless
    3. improving information access
    4. underserved populations

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    CHI EA '17 Paper Acceptance Rate 1,000 of 5,000 submissions, 20%;
    Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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    • (2023)Exploring the Barriers and Potential Opportunities of Technology Integration in Community-Based Social Service OrganizationsACM Journal on Computing and Sustainable Societies10.1145/36107201:1(1-28)Online publication date: 22-Sep-2023

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